For IT leaders, it is easy to feel *stuck* with a service desk provider that isn't really working out. But switching to a new service desk tool is a lot easier than you think! This is our list of things IT leaders think are holding them back from making the change... but actually aren't!

See how TeamSupport's live chat product connects businesses with their customers with digital conversations that enable strong relationships and grow revenue opportunities.

Work views help you visualize your information. Use custom views to filter, group, and display your tickets, tasks and other work items in a way that is best for you. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

When running an organization that relies on dozens of human workers, it can be hard to ensure your team members are doing the job with complete efficiency. While it seems easy to manage huge workers but it is much harder. Industries like manufacturing have their own set of challenges when it comes to ensuring their manufacturer are working at maximum productivity. For such challenges, a great solution is Hubstaff, one of the best workforce management software for manufacturing firms.

Build IT & HR Chatbot with App Workflows in minutes, from Workativ.

Build IT & HR Chatbot with App Workflows in minutes, from Workativ.

Are your business KPIs telling you the whole story? In our first episode of Data Smarties, Dale explores:– How summary metrics can lie– Anscombe's Quartet– Why you should always break down your KPIs. Chapter titles

Sling Scheduling isn’t the only time tracking and employee scheduling software on the market. There are many alternatives.

There's more to the help desk than you might think. Find out the differences, scenarios, and job descriptions needed for these 5 levels of IT support!