As the world of work continues to rapidly evolve, companies are faced with new challenges and opportunities. Studies show that in the next few years, companies expect to have at least half their workforce "dialing in."

Solve your customers’ problems even before they happen with Zendesk Connect.

Check out how to deploy a Teramind server from the Amazon Marketplace on AWS. Leverage Amazon's stability, scalability and redundancy. Use Amazon's S3 storage and RDS to power your Teramind deployment.

Learn how to leverage Teramind's powerful features to monitor and improve employee productivity.

As your customer service team grows and your support operations become more complex, agents can get bogged down looking for the right productivity tools to use. With contextual workspaces, you can automatically surface the most relevant tools for solving the ticket at hand.

Teramind for Legal is an insider risk management and data loss prevention solution designed to address law firms' insider risk concerns.

Looking back at the funfilled year that 2018 was for Freshworks!

Learn how ticket deflection can save time and money by reducing the overall number of tickets!

Guide is designed to provide the best experience for possible and allow them to be as productive as possible.

Email overload, distributed teams and excessive meetings have caused many organizations to move their DevOps teams to messaging platforms and thus adopt ChatOps workflows. With thousands of open source installs and hundreds of customer implementations, we have a few lessons to share on interesting DevOps workflows, how incidents can be effectively communicated across distributed teams and what messaging in secure and regulated environments should look like.