Teams | Collaboration | Customer Service | Project Management

Zendesk for Financial Services

In the world of banking, insurance, wealth management, or investments, delivering seamless support at scale can be a challenge. With Zendesk, all of your client data is in one place—which allows your team to give advice and answer questions faster. And with the highest standard of data security, you can ensure that all of it stays safe and sound—giving them peace of mind and a better experience.

How Comensura Managed to Route Tickets to the Right Teams Using Freshdesk

For Comensura, the ability to quickly route queries from their client base to the right group and agents, and resolve them efficiently, is key to delivering great customer service. Comensura have used Freshdesk to increase their resilience, enable new ways of working and achieve their KPIs. Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the Coronavirus crisis.

Mailbox Monday: Debunking the Top 3 Myths About Employee Monitoring!

Thinking about adding an employee monitoring software to your business? Are you worried about how your employees will react? During this Teramind mailbox, we answer the questions on whether adding an employee monitoring software will RUIN trust in your business.

Community Open Call: Upcoming Changes to Identity Management Integrations

Check out the recording for the discussion with Rocket.Chat's community around the upcoming changes to Rocket.Chat’s identity management integrations. Speakers: VP of Product - Chris Skelly CEO - Gabriel Engel Chief Opportunities Officer - Sing Li CTO & Co-Founder - Rodrigo Nascimento

TrackingTime: Learn how to use Files and Attachments

Upload all types of files and attach them to your tasks, comments and hours! Attach documents, videos, and screenshots to any task, so that you can easily share those assets with your team. Attached files are accessible to everyone involved in each specific project, so they can open, download or remove them as needed💪