One of the great aspects of OneDesk is the level of customization it supports. With OneDesk, you can configure unique statuses, forms, workflows, and much more. Regardless of what industry you work in, OneDesk can be configured in a variety of ways to fit your needs. In today’s blog I’m going to talk about one useful feature you can use to configure your account.

If you’re looking for insights about employee management, you’ll want to read the 10 books on this list. Written by some of the top professionals in the field, these books will teach you everything from hiring the best employees to dealing with difficult ones. So if you’re ready to take your employee management skills up a notch, then be sure to check out these 10 must-read books!

Managing multiple pay-per-click (PPC) ad campaigns is tough. How tough? Well, according to PPCsurvey’s The State of PPC Global Report 2022, agencies face several major challenges: While we may not be able to soothe your clients' ruffled feathers for you, or make updates to buggy ad platforms, we can help you make your PPC campaigns run smoothly and perform better. How?

Over-servicing, where agencies spend more hours on a client’s project than quoted or billed for, is one of the oldest and most challenging issues in the professional services business. It bites into profits, lowers agency margins, and is generally seen as a self-destructive business practice. But, as our recent survey of over 100 professional service agencies revealed, it is a far more complex issue than can be ascribed to only bad planning or inefficient resource utilization.

The modern workplace is constantly evolving, and with this evolution, comes new challenges for employers and employees alike. One of the biggest challenges is finding the right balance between flexibility and efficiency in the workplace. Flexibility and efficiency are both important factors to consider when creating a successful and productive work environment, but they can often conflict with one another.

Let’s imagine that your business is now facing an unanticipated disruption. You haven’t expected it, are not prepared, and, on top of that, don’t know what to do. This is exactly why having a contingency plan in place is essential. A contingency plan outlines the steps you need to take to ensure continuity and minimize disruption when an unplanned event occurs.

Account-based marketing (ABM) may not exactly be the Wild West, but it’s not old school either. Recently, The State of ABM Report showed that only 17% of companies that have implemented an account-based strategy have it fully embedded in their marketing plan. This stat means more people than not could still benefit from an agency to help them get their feet wet with ABM. And that news smells like a big opportunity.

To keep our finger on the pulse of what makes the professional services industry tick, we recently interviewed over 100 agencies for our 2023 Clockwork report – The Agency Operations Survey. The survey, which was conducted in partnership with Agency Hackers, aims to collect detailed insights into the processes that drive agencies, their best practices, and how they run their operations. We asked questions on agency structure, client management, and internal processes.

What exactly is project management? That seems like a simple enough question — but it's not really, is it? Good project management can transform processes and workflows at any agency, infusing direction and organization while reducing the chaos factor. At the same time, “project management” doesn’t mean the exact same thing to everyone — and it certainly doesn't look the same at every business.