Teams | Collaboration | Customer Service | Project Management

Automate high-volume customer service emails with Freshdesk's AI agent that resolves repetitive queries, maintains context across follow-ups, and escalates only when human intervention is needed. See Freshdesk's Email AI Agent in action. What is an AI agent in customer service? An AI agent is software that independently understands customer queries, retrieves answers from a knowledge base, and responds conversationally, without needing a human agent for every interaction.

Every AI journey starts with knowing where you stand. This video walks through the M-Files AI Readiness Guide, a framework for assessing your organization's current stage and identifying the next steps toward trusted AI. Take the free 5-minute AI Readiness Assessment to see where you land across five maturity stages, from Scattered to Sovereign, and get a personalized roadmap for closing the gaps that matter most.

The "rationality-based, user-centered approach" has been the gold standard in business, product development, and marketing for decades. But it's hitting its limits — and AI is accelerating that reckoning. In this closing keynote from Canvas 26 Tokyo, Yuichi Inobori, Ph.D. reframes the role of the objects and tools we create in sparking human and organisational creativity, through the lens of Ontological Design. As AI — itself an artifact — weaves itself into the fabric of everyday life, what does creativity truly mean for us now? And how should we design the organisations of the future?

Here’s everything we shipped in June for Apploye! In this update, we’re introducing approval for manual time tracking, a completely rebuilt checkout experience, and platform performance improvements.