Teams | Collaboration | Customer Service | Project Management

Rebuilding trust after layoffs, mergers & acquisitions with Julia Christenson,

This episode features an interview with Julia Christenson, U.S. Employee Experience Chair at Edelman. In this episode, Amanda and Julia discuss the sticky factor of employee experience, the power of employee recognition, and how to establish trust in difficult times.

Introduction to M-Files for Microsoft Teams Add-In | The Smarter Way To Work

Knowledge work is done on collaboration platforms, such as Microsoft Teams. M-Files for Microsoft Teams Add-In enables M-Files users and anyone they invite to their Teams outside their organization, to securely and conveniently collaborate on M-Files content.

Top challenges customers face when adopting a new document management system

When Innisfree M&A found out their previous document management platform would be discontinued thanks to a corporate merger, the New York-based stakes shareholder engagement firm knew they needed to act quickly and deliberately to ensure a smooth migration of their valuable data. The lesson Innisfree learned in the process?

7 time management myths you should stop believing today

Time management is a valued skill in all stages of life. From school to the workplace to home, good time management helps people schedule tasks in order of priority. There are a lot of tips on time management due to its wide range of usefulness. Some of the tips are useful, while others might not be as effective at improving your time management abilities. This post will delve into common misconceptions around time management and some tips and techniques you may want to try.

3 agency leader segments: A new way to solve agency operational challenges

If you’ve ever wondered what the recipe for smooth agency operations is, you may be surprised to learn that the type of business you are – your size, how long you’ve been around, the services you offer – don’t apply. A creative agency of five can be wildly successful, yet an event agency of 2,500 can be stuck in a rut.

The State of Agency Operations Report: Make your agency run smoothly with these 5 takeaways

How would you describe your agency’s operations right now? Chaotic? Falling short? Missing a little something (organization, transparency, alignment)? If you recognize room for improvement, you’re in good company with two-thirds of the agency leaders who participated in our recent agency operations research.

Decoding Split Shift Scheduling in BPO & KPO: An In-Depth Overview

Have you ever wondered how BPO & KPO industries manage round-the-clock operations while keeping their employees satisfied and providing quality services to their clients? The answer lies in split shift scheduling, which has become increasingly popular in these industries. Corporate brands like American Express, Genpact, Tata Consultancy Services (TCS), Accenture, Infosys BPM, and Wipro have adopted split shift scheduling to streamline operations and capitalize on its benefits.