Step into the Internet of Things (IoT), where seamless connectivity and real-time data sharing transform modern operations. As Managed Service Providers (MSPs) increasingly navigate this landscape, the efficient management of IoT devices emerges as a pivotal task within their repertoire. From orchestrating initial deployment to overseeing ongoing monitoring and end-of-life management, IoT device management becomes paramount for MSPs aiming to deliver seamless IoT services.

Last year, Zendesk acquired Tymeshift, which has now officially been rebranded as Zendesk Workforce Management (WFM). Zendesk WFM is the most efficient solution for agent management within Zendesk, leveraging AI to predict staffing needs with precision, automating agent scheduling based on these projects and providing insightful real-time and historical analytics on team performance.

A CRM strategy is a company-wide plan to increase revenue and improve customer relationships using specific actions and technology. In this piece, we teach you how to build a CRM strategy with the use of CRM software. CRM software helps teams turn strategy into action by consolidating data. It also helps teams improve existing CRM strategies to better meet customer needs. In business-to-consumer (B2C) companies, the buyer journey is paramount. Happy customers are loyal to brands they love.

In today’s ever-evolving work landscape, remote teams are becoming increasingly common. With numerous advantages, such as flexibility and access to global talent, remote work has transformed how we collaborate and achieve our goals. But how can we ensure that our remote teams remain engaged, motivated, and productive? The answer lies in effective communication, trust-building, and engaging team-building activities.

A burndown chart is a graph that represents the work left to do versus the time it takes to complete it. It can be especially useful for teams working in sprints, as it can effectively show whether your deadlines are able to be met along the way. Find out how to create your own burndown chart. You start your Monday off with a sprint meeting. You find out there was an issue with development, which could set you back a couple of days. You wonder, is there even enough time to get it all done by next week?

Find accurate and fair strategies for monitoring and improving overall, individual, and team productivity. Learn how Insightful productivity-tracking software can help you automate and improve your monitoring efforts.

In today's fiercely competitive business world, attracting and retaining customers is no simple feat. Companies that fail to grasp the value of providing a smooth and efficient customer experience (CX) run the risk of losing out to rivals who understand that good service is defined by the customer and not the company. Nearly 66% of organizations that focus on customer experience report higher retention rates.

Transform your workplace with Insightful’s app time tracking software. It addresses your privacy and monitoring concerns all while helping boost productivity. Enjoy the benefits of a modern, transparent, and efficient time tracking solution tailored for today's workforce.

Most organisations have an IT service management (ITSM) tool. Industry surveys show that it’s fewer than 10% of organisations that don’t. But the industry also still sees high levels of ITSM tool churn.