Curious about distributed teams? The global pandemic has ushered in a new way of conducting business, with several companies leaning towards ditching the traditional office in favor of remote work. So if you’re wondering how you can get distributed teams off the ground, you’re in the right place. In this article, we’ll take you through the process of setting up and managing distributed teams.

For organizations and their employees, 2020 was a uniquely transformative and challenging year. Although this reality is expressed in many ways—including a global pandemic, a deep economic recession, perpetual social unrest and a litany of natural disasters—in the professional environment, it is most acutely observed in the rapid and wide-spread transition to remote work.

Working in the sales department of any company is not an easy task. In addition to dealing with multiple stakeholders, you also have to split your time between meetings with clients, proposals, follow-up calls and strategies to increase sales.

On January 6, Riley Napier joined me for our first Courier Live of the new year. Having recently set up webhooks using Twitch EventSub, I wanted to walk through how you could trigger notifications about your Twitch livestreams using Courier. We did this using a Glitch application and explained how to set it up and start accepting requests from Twitch.

Facing the impact of the pandemic as we get into 2021, keeping employees engaged is a top priority and challenge for business leaders and enterprises across the globe. Simply put, organizations that do not provide easy accessible tools for enabling online collaboration and steady communication among teams may see its employees disengage and lose motivation.

Agile methodologies come from the digital world where they have been transformative. But applying Agile principles outside of software teams is much more difficult. If done wisely, implementing Agile at scale promises to bring speed, responsiveness, and continuous improvement across the enterprise. In many companies, however, Agile at scale faces a high cultural hurdle.

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.

Companies today have data constantly coming at them from all sides, from product usage information to customer support queries to budget and revenue data. It’s impossible to take in everything at once, and if you try, important information might slip through the cracks. By defining KPIs for your company and team, you can transform the constant stream of information into something actionable.

We’re delighted to announce that Element Matrix Services (EMS), our flagship Matrix hosting platform, has launched a fully managed bridge for text-channels in Discord. Discord Bridging brings interoperability between Matrix-based apps and the Discord chat platform. The fully-hosted bridge is now available within EMS via the Integrations tab of the EMS host management dashboard. A single bridge deployment currently supports up to 20 rooms by default, each with unlimited use.

In this article, you’ll take a look at the best help desk software. We’ll put them against each other, comparing things like: By the end of the article, you’ll know exactly which help desk software is the right one for you and your company. Let’s get started.