Teams | Collaboration | Customer Service | Project Management

Blog

20 Best Resource Management Tools for Your Business

Effective resource management can be the difference between sizable and non-existent profit margins. And one of the best ways to optimize your organization’s performance on this front is through resource management software. But with so many different solutions out there, it can get overwhelming quickly. This comprehensive list of resource management software will provide valuable insight into what might work for your company.

Top 7 Yaware Alternatives (Features, Pricing, Ratings)

Want to find the best Yaware alternatives? At first, Yaware TimeTracker seems like a capable employee monitoring solution. However, on closer inspection, you’ll notice it has a lot of limitations. For starters, this tool from Yaware.com doesn’t allow teams to track time manually. Nor does it prevent your employees from browsing social media at work. Additionally, it can calculate your employee’s salaries, but it doesn’t have the features to manage your payroll.

6 Data visualization techniques to display your key metrics

Think of a set of data visualizations like the dashboard in your car. When you look at them, it should be easy-to-absorb information at a glance—your speed, fuel amount, and so on. Likewise, data visualization techniques help your teammates and managers grasp the significance of the metrics in seconds. Speed isn’t the only advantage of data visualizations. A report found that people were, on average, 89% better at problem-solving when they looked at data represented visually.

Manage Office 365 Outages With ServiceNow Integration

Enterprises continue to invest heavily in modernizing their IT infrastructure. That leaves network administrators and NOC analysts challenged with effectively monitoring an evolving digital landscape. The goal becomes to meet the service needs of customers and ensure the underlying infrastructure is resilient.

How to be a successful project owner (without micromanaging)

We’ve all been on two types of projects: ones that ran smoothly, and ones that crumbled to pieces. While there are lots of contributing factors in each case, I’ll go out on a limb and say that project ownership (or lack thereof) is what makes the biggest difference.

4 Factors that Will Make or Break Your Remote Work Productivity, According to a Major Report

In July, the Organization for Economic Co-Operation and Development (OECD) published a policy brief with some tremendous evidence-based information on potential productivity gains from teleworking in the post-COVID-19 era. First, four key themes from the piece — supported by data and evidence — are: We wanted to take a moment to give you an abbreviated synopsis of some of the more interesting, actionable findings.

5 key things to consider when evaluating a messaging partner

Messaging has the highest customer satisfaction score of any support channel, with a CSAT of 98 percent. It makes sense: messaging is fast, personal, secure, and asynchronous—in other words; customers can pick the conversation up at their own convenience, without losing the conversation history. But providing the seamless conversational interactions customers expect requires more than simply offering messaging channels. It starts with choosing the right messaging partner.

The Top 10 Challenges of Global Virtual Projects in 2020

When managing a global virtual project, your virtual team is going to face unique challenges that interoffice counterparts do not have to deal with. In this article, we are going to discuss 10 challenges of managing a global virtual project and offer some solutions on how to solve them. Let’s dig in.

Cost Center or Profit Center? What B2B Support Truly Means to Your Business

As published in business.com, June 2, 2020 There are two types of viewpoints when it comes to B2B (business-to-business) customer support. The first approaches B2B customer support as a cost center, or a necessary expense for running a business. After all, having a support team is required for your product, and it’s just something you need to have. The second thinks B2B customer support is a profit center.