Companies that collaborate through screen sharing software & co-browsing enjoy 2.4% annual decrease in support cost, year-over-year Screen sharing feature enables a user to instantly see another user’s screen and direct them through the toughest of conversations, guidelines, and interfaces. You can make the session more interactive by using a mouse to remotely annotate, highlight, scroll and click on the user’s screen.
For a lot of people, remote work is the norm. For those that are accustomed to it, working remotely can give you time to focus on specific tasks or catch up on things without the interruptions that can happen in a shared office space. But if you’re not used to it, suddenly being asked to work remotely can feel a bit strange — and bring its own set of challenges. At Teamwork, we believe that it’s so important to empower workers to keep work going, wherever you are.
A field guide to building trust and creating clarity outside the traditional structure of the workplace
Want a great way to tank your customer satisfaction? Ignore your customer service team. Customer expectations have never been higher, and they want answers faster, on the channel of their choice. Your team is made up of people with varying degrees of knowledge and experience—someone who’s new could unknowingly say the wrong thing and end up making an irate customer even more upset.
We decided to make Mattermost a remote-first company for several reasons. For example, employees don’t have to waste time commuting, we are able to hire from a wider talent pool of self-motivated individuals, and we have coverage in all time zones, which helps us respond to our customers around the world more effectively. And since we’re a remote company building collaboration software, we have plenty of opportunity to dogfood our own product.
Confronted with the global Coronavirus pandemic, IT and Network administrators now face the prospect of having large numbers of employees suddenly working from home. This change will likely require accelerated testing of network performance and digital experiences to ensure business-critical services operate smoothly.
Our best tips and tricks to make remote working soon feel routine
A report by Forrester Research concluded that about 20% of all support tickets are related to passwords and unlocking an account. Another study concluded that the cost of a help desk call today averages around 30 Euro, which, undeniably is, quite high in terms of customer serviceability cost. Combining these two studies, it is not difficult to estimate the expenditure IT service desks would bear just to solve tickets related to account unlocking issues.
We wanted to share some exciting news: we’ve successfully completed our SOC 2 Type 1 audit! We embarked on this audit as part of our ongoing commitment to delivering the most robust and professional experience to our users. Service Organization Control (SOC) 2 is a procedure designed to ensure that service providers can securely manage data to protect the interests and privacy of their clients.
If you think of it in terms of Tuckman’s stages of team development, suddenly shifting to remote en masse throws your team into “storming” mode. Confusion and frustration abound, and everything feels twice as hard as it should. (We know because we’ve been there.) Your goal right now is to get back to the “performing” stage and resume your regularly-scheduled level of productivity. Here are five ways to do that.
