Support teams have a hard job. As people deal with more brands across various devices, the pace of business continues to quicken. Products are at our fingertips 24/7 and so we expect customer support to be at our fingertips 24/7. Unsurprisingly, this level of service often fails to materialize—partly because expectations are set so high. To compete in a crowded economy, businesses promise more, but it can be difficult to deliver that level of service consistently and at scale.

Ladies and gentlemen, boys and girls: Riot.im now supports stickers on web and desktop!

Today we’re releasing Zulip Server 1.8.1. This is a bug fix release, containing a few dozen cherry-picked changes since 1.8.0.

Over the past few years, we have seen corporate messaging apps like Slack increasingly dominating communications in companies moving towards digital transformation. Global brands like IBM, Condé Nast, Target and Capital One are improving communications and tying teams together in Slack. And luckily, it’s not just about top–down guidelines. As end users, we also adore its simplicity, transparency and fast communication speed.

Today we’re happy to announce the release of version 3.2 of our Pushover apps for Android and iOS which feature two-factor authentication and an optional dark theme.

We're excited to announce the release of Zulip Server 1.8, containing hundreds of new features and bug fixes.

Today we’re releasing Zulip Server 1.7.2. This is a security release, containing just a handful of cherry-picked changes since 1.7.1.

After far too long a wait, Riot.im 0.14 is here (landing in conjunction with Synapse 0.27.3) and it’s a big one! We’re landing (big breath in): community filters, publicly-joinable communities, E2E stability across multiple tabs, E2E key re-request UX, granular settings, performance and memory footprint refactors, a new ‘Status’ theme and a whole bunch of languages! *phew*

In a busy sales team it’s almost impossible for everyone to know how the team is doing at any given moment and how individuals are contributing towards goals. Yet sharing up-to-date performance data with a live TV dashboard can have a huge positive impact on a team’s overall performance.

As another update to Riot.im mobile lands on Android (0.8.3) and iOS (0.6.12) — just a very quick update today to say that iOS now supports quick reply on iPhone and Apple Watch