Teams | Collaboration | Customer Service | Project Management

We’ve had a busy and productive month! Our newest report, the team performance report, just got even more powerful. We’ve also improved labor cost data consistency, added a new filter in the task list, and made numerous other usability improvements!

Since messaging apps became popular, workplace communication was modernized to an unprecedented degree. Any form of instant messaging in Slack, Microsoft Teams, or WhatsApp has been favored over slow email chains and is now providing seamless remote collaboration. The irony is that such collaborative communication that was built to increase productivity now does just the opposite.

Whether you're chatting with friends, coordinating with colleagues, or staying in touch with family, the right messages app can make a significant difference. However, with growing concerns over privacy and data security, choosing secure messaging apps is more important than ever. We explore the best messages apps for instant and secure conversations. We also look at features like messenger chat, messages for the web, and the importance of a seamless messenger login experience.

Traditional ways of innovating are inefficient, fragmented, and slow. That’s why, according to McKinsey, only 6% of CEOs are satisfied with the way they do it. They don’t need evolution. They need an intervention. That means putting innovation to work by making sure it drives measurable outcomes for critical projects.

As a content marketer, I live in dashboards. Tracking content performance, checking team progress, measuring campaign impact—it’s all part of the gig. And without clear, readable data? You're basically flying blind. I’ve tested a bunch of reporting tools, and let me tell you—they’ve been game-changers. They save me time, surface trends faster, and make it easy to show results without giving anyone data-induced headaches.

One of the hardest jobs for a project manager is figuring out how to manage the capacity of their team members and streamline the team’s workload. Your team members only have a certain amount of capacity they can offer before negative effects like burnout and bottlenecks occur. However, while capacity management is important, it can be difficult to accomplish without the right tools.

In a recent KMWorld article, M-Files Senior Director of Product Management, Frank Taliano, explores a persistent challenge in knowledge management: How can organizations efficiently access, share, and reuse institutional knowledge to drive efficiency? While technology has evolved, the core principles of KM remain the same—structuring information through metadata, taxonomies, and workflows to enhance both knowledge and document management, making problem-solving repeatable.

Resource allocation can be tough. Take it from Aava and Bang. The Nordic agency initially used an outdated task management tool to assign projects. But because the tool had no resource planning capabilities, they had to check with each team member and hang up a hand-drawn schedule to plan their projects. After switching to Scoro, the agency now has a real-time view of their team’s availability. So team leads can easily assign work and keep projects on schedule without overworking employees.

Wire is the first and only complete enterprise collaboration suite, including messaging, calling, conferencing, and file sharing, that is completely secured by MLS, supporting end-to-end encryption for thousands of communicating group members.

Retention isn’t just about salaries. Learn how non-financial strategies, supported by tools like Insightful that monitor remote employees, to drive engagement, loyalty, and long-term success.