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Vision Helpdesk

The Top Live Chat Software Trends to Expect in 2024

Feb 13, 2024 By Megha Jadhav In Vision Helpdesk
Live chat software has been a game changer for how businesses provide customer service. Gone are the days when getting help meant waiting endlessly on hold or sending an email and hoping for a quick response. With live chat, customers can get real-time support and answers at the click of a button. Years ago, live chat was just text conversations. Today, live chat has matured as a customer service platform, features, and capabilities have expanded remarkably.
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Vivantio

Vivantio's Double Triumph in G2's 2024 Best of Software Awards

Feb 13, 2024 By Vivantio Press In Vivantio
Vivantio, a leading provider in the IT service management and customer service software sectors, is thrilled to announce its prestigious recognition in G2’s 2024 Best Software Awards. Not only did Vivantio secure a spot on the list for Best IT Management Software Products, but it also shone brightly among the Best Customer Service Products, underscoring our innovative solutions and unwavering commitment to excellence.
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rocket.chat

10 best instant messaging SDKs and real-time chat APIs in 2024

Feb 13, 2024 By Sara Ana Cemazar In Rocket.Chat
For businesses all throughout the world, fast and secure communication is fundamental. With over 3.21 billion active users engaging in over-the-top messaging apps daily, the significance of real-time chat solutions continues to surge. In this scenario, leveraging real-time chat APIs and instant messaging SDKs has become critical. These technologies provide a streamlined method of communication, whether it is for smooth customer service or internal cooperation.
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time doctor

Revolutionizing your workforce with an employee well-being strategy

Feb 12, 2024 By Time Doctor In Time Doctor
Taking care of employees’ well-being and happiness should be a priority for modern companies. Over the past 4 years, employee satisfaction projects have increased by 20%. This suggests that companies are realizing they need to put money into these projects.
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time doctor

Performance appraisals in the modern workplace

Feb 12, 2024 By Time Doctor In Time Doctor
Performance reviews have a single, simple purpose: To help employees and organizations improve. The idea is that by systematically and periodically assessing an employee’s job performance against established expectations, managers can identify strengths, areas for improvement, and development opportunities. Performance reviews also contribute to compensation decisions, promotions and workforce planning. And for a while – at least the last century – the system worked.
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time doctor

Leveraging flexible work policies for a 16% boost in revenue growth

Feb 12, 2024 By Time Doctor In Time Doctor
Following the epidemic, there has been a notable shift in the conventional workplace setting. With businesses starting to operate again in person, there is a greater discussion about hybrid work arrangements. A new analysis from hybrid work management start-up Scoop, published in collaboration with Boston Consulting Group, clarifies how different approaches could impact revenue growth, a critical business indicator.
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teamwork

Scrum master vs. project manager: Understanding the key differences

Feb 12, 2024 By Ben Brigden In Teamwork
Different projects need different tools — but they also need different types of leaders to guide the project team to success. In the world of project management, there are two main types of leadership roles: project managers and Scrum masters. But what’s the difference between the two job descriptions, and which one is the best choice for your agency’s next project?
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HaloITSM

HaloITSM New Features Q3 & Q4 2023

Feb 12, 2024 By Amy Ward In HaloITSM
The second half of 2023 has ushered in a wave of innovative features, updates and integrations which promise to enhance your experience with HaloITSM. We’re excited to share our handpicked favourites from Q3 and Q4, featuring significant advancements in AI capabilities, project management, and the ever-evolving chat bot. At HaloITSM, we understand the role of feedback and suggestions from our dedicated customers.
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