Key Takeaways: If you’re in charge of managing IT infrastructure, you know how critical it is to minimize disruptions and ensure everything is running efficiently. That’s where problem ticket ITIL and problem management come in – these techniques can revolutionize your approach to resolving IT incidents and ensuring your systems are stable. Problem management is all about identifying the root cause of incidents and developing a plan to prevent them from happening again.

Knowledge Process Outsourcing (KPO) involves outsourcing core business activities and highly specialized knowledge related work to third-party professionals. Many businesses today choose KPO to access advantages like cost savings and improvements to the company’s efficiency. So, what is KPO, and could it be right for your business? In this article, we’ll explain what KPO is and describe a few different types of KPO services.

The Business Process Outsourcing (BPO) industry is projected to grow by approximately 9.1% globally between 2022 and 2030. All industries within the BPO service sector, including Knowledge Process Outsourcing (KPO), will see substantial developments and improvements soon. India, for instance, has seen its KPO industry grow by over 45% in the last five years. As a result, it’s important for employers to explore the benefits of KPO and understand how they can gain from it.

When it comes to the world of business, managers are vital players. They are responsible for the success or failure of a company, and they play a huge role in day-to-day operations. Having managers who possess the right qualities and skills can be the difference between success and failure. So what makes a good manager? What qualities do they need to have to be successful? In this blog post, we will discuss 10 qualities that are essential for managers to lead with the heart and the mind, keep reading!

Payroll for part time employees involves systematically calculating and distributing wages for individuals who work fewer hours than full-time employees. As businesses increasingly rely on a flexible workforce, understanding and efficiently managing part time payroll is essential for fostering positive employer-employee relationships. For small businesses, effective payroll management goes beyond simple accounting; it plays a pivotal role in maintaining financial health and compliance.

Today companies are constantly seeking innovative ways to enhance efficiency, reduce costs, and stay competitive. One strategy that has gained significant attendance in recent years is Business Process Outsourcing (BPO). In this blog, we will learn about BPO, exploring its functions, advantages, disadvantages, and its prominence in countries like India.

How employees behave at work defines operational efficiency. It reflects what time they take to complete what tasks and achieve what productivity. Predicting employee behavior not only helps in evaluating employee performance but also in controlling compliance with business policy and data privacy.

Whether you are working with limited resources or simply want to manage what you have more effectively, resource scheduling is an important part of project management that’s all too often overlooked. Project managers are starting to embrace a range of tools and platforms to support their resource scheduling needs. 56% of respondents to a recent survey said their enterprise uses tools for resource management. ‍

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams and access to information to perform daily tasks. The key to running a successful business is creating an environment that fosters an exceptional employee experience (EX).

Recent technological advancements have empowered many organisations to finally offer the level of personalisation most consumers want. According to our research, 61% of consumers say the faster a company is to offer personalised experiences, the more likely they are to purchase from them. From that same research, 66% of consumers are also willing to share their data if it means getting more relevant and personalised experiences. However, with better personalisation comes great risk.