Whether it's remote or back in the office, there's no reason why a company shouldn't have a proper employee onboarding checklist for its new hires in 2021. If you've ever experienced a poor onboarding experience, you understand why it's so critical to have your ducks in a row for every new employee. In fact, you're more likely to have experienced subpar onboarding than not. Research from Gallup found only 1 in 10 employees strongly believe they had a great onboarding experience at their organization.

Is responding to emails eating away at your time? Read our productivity tracking and optimization tips to spend less time bogged down in your inbox.

The pressure is on as a sales professional. You must keep up with constant changes in buyer behavior while connecting with potential customers, nurturing leads, and closing deals—all in hopes of hitting your sales targets. Handling so many tasks at once certainly isn’t easy, but you can thrive with the right set of sales skills and qualities in your arsenal. If you want to learn how to be a better sales rep, start by mastering these essential selling skills.

Since its release nearly two decades ago, Jira has always been a firm favourite among software companies. Developed by Atlassian, the agile project management tool is currently used by over 70,000 teams worldwide. It has definitely made its mark and helped shape the entire development sector over the years. However, in recent times Jira has become increasingly unpopular with the teams who were once all too happy to sing its praises from the rooftops.

Outsourcing customer support to top-notch call center outsourcing companies like Helpware, XACT, or WOW24-7 is a smart way to provide exceptional service in a cost-effective manner. These companies come at various price points and offer new, innovative solutions to customer queries. Naturally, with so many options, it can be challenging to find the right service partner for your needs. Don’t worry. In this article, we’ll highlight 15 top call center outsourcing companies across the globe.

The money your business owes its vendors/suppliers is known as its Accounts Payable or AP. On your balance sheet, this is a liability. As a result, companies often consider Accounts Payable a back-office cost center. Fortunately, using innovative outsourcing practices, accounts payable BPO service providers can help you cut costs while delivering fast and accurate invoice processing services.

An omnichannel contact center is a unified customer interaction center that helps businesses deliver a consistent customer experience. Contact centers enable businesses to provide customer service across all possible service channels through a single customer interaction center. It acts as a central point — a hub of sorts that unifies all customer interactions and helps deliver consistent customer service.

Are you leveraging technical account management software to fast-track technical support requests and increase customer satisfaction? To retain customers, your team must focus on providing technical support and guidance to ensure customer success. Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.

When you’re in an agency, you have limited resources to play with: limited time, limited money, and limited human power. No matter how great your best people are, they probably still have basic needs they need to take care of, like sleeping, eating, and watching Netflix. These types of limitations are a challenge for any business. But that challenge is amplified for agencies.