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Are Hybrid AGMs Upholding Corporate Governance?

Before the COVID-19 pandemic, Annual General Meetings (AGMs) were typically held in a physical venue where shareholders could directly ask questions and vote for resolutions on site. The chairperson and directors of the company had to be on the ball and be prepared for questions to come their way once spotlighted. However, in the last year, when the pandemic struck the world, everyone was pushed into an era of digital transformation.

A Guide to Managing Creative Teams | Scoro

Creativity is a funny thing. Creative people need the freedom to be able to come up with concepts and develop their ideas. But too much freedom can be a bad thing. The truth is that even the most out-of-the-box creative projects require firm and structured management if you want to get the most from the team responsible. In this blog post, we’re going to deep dive into the whys, wherefores, and how-tos of creative team management.

Digital Project Management Will Still Be Important After COVID

As we all know, COVID-19 has had a seismic impact on how just about every industry approaches the work they do. When the pandemic first took hold, many businesses were left floundering, desperately trying to figure out not only how to continue working, but how to do so effectively. The digital project management tools that we have relied on to get us through this extended period of unrest and remote working have been indispensable.

Here's how companies actually got faster at solving customer issues last year

When a customer contacts a support team, two things are top of mind—how quickly they can solve their problem and how fast a company responds to them when they need help. In recent Zendesk research, 73 percent of customers say their number one priority is a fast resolution, while 59 percent say it’s a fast response that matters most. Either way, it’s reason enough for companies to pay attention.

Journey Mapping: How to Master the Art of Interrupting

Notifications are good for user experience. There, I said it. The word “notification” might conjure images of annoying interruptions for your users, but it should also remind them of moments where they were quietly guided to a more desirable experience. Notifications can guide users through key setup steps in onboarding, reward a positive interaction, and encourage exploration.

Contact management 101: A guide for sales and support teams

You’re at a party nibbling on cheese when someone who looks vaguely familiar strikes up a conversation. You’re doing a good enough job faking your way through it, until your partner joins and asks for an introduction ... and you don’t know the person’s name. Sales and support conversations aren’t so different from chats at parties.

7 Benefits of Cross Functional Collaboration

Cross functional collaboration is an important aspect of creating company culture and a sense of unity beyond the office building. As the all star Quarterback Tom Brady once said if you want to go fast, go alone. If you want to go far, go together. This quote can have a different meaning for everyone but in the workplace, it’s pretty clear. Getting work done on your own can produce some results more quickly.

Task Dependencies: Predecessor & Successor

You can establish task dependencies with successor and predecessor links. Dependencies define relationships among tasks that determine their order. Predecessors identify tasks that must be completed before their successor task can be started. Using predecessor and successor relationships can help you improve project scheduling and allows you to determine how to shorten the critical path of the projects you are working on.