Without clients, an agency is nothing. That's why client communication is so important—it's a bridge between you and your clients. Great communication builds relationships and trust and can turn clients into lifelong advocates for your agency. With studies showing 70% of customers tie their experiences with businesses to how they’re treated, it’s obvious that agencies should be looking for ways to make every interaction count.

Y=f(x) is a common principle used when managing projects. Given its complexity I figured to put together an all inclusive guide for project management professionals at any stage to understand how to us Y=f(X) and how to implement it properly in Nifty. There are two types of people in the world regarding brain functionality; right-brained and left-brained. This notion implies that one side of their brain is dominant.

Time Doctor customers have access to more than 5 different analytic reports that provide companies with workday insights and analytics spanning many different areas of their business operations. Our reports were designed to provide our customers with actionable insights in an easy and digestible way so that they can quickly make improvements. One of our most popular reports is the Web & App Usage report.

Every employee working remotely for half the year can save at least $11,000 per year, according to a study conducted by Global Workplace Analytics. That emptying figure could be one of the reasons why some businesses have shifted to a remote mode of working. But here’s a sad truth: Remote teams are hard to get right!

Messaging apps security is, along with other security concerns, one of the biggest must-haves when it comes to digital transformation. As workplaces move from the physical world into a digital one, employers are looking to ensure highest security standards while fostering the culture of collaboration. However, there are some challenges they encounter along the way.

Rocket.Chat 3.17.0 is here with many new exciting features and improvements. To give you a clearer view of what’s new, we listed the major updates about Team Collaboration, Omnichannel Customer Engagament & Marketplace – check it out below!

We’re delighted to bring you some exciting new updates from across the Teamwork Platform. We’ve overhauled the existing projects list view, included the ability to add file attachments in Intake Forms Forms, we’ve a new and improved Microsoft Add-In, mobile updates and much more.

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal. From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences.

Here are the newest integrations from Zendesk to help your team provide great experiences.

These are painful customer experiences we can all relate to and top indicators of poor customer service according to Zendesk’s 2021 Customer Experience Trends Report. With 75% of people willing to spend more money on a brand that provides a great customer experience, companies now know that customer loyalty depends on delivering exceptional customer service. However, brands often go about trying to improve customer experience in the wrong way, despite their best intentions.