Are you unsure of the difference between inbound vs outbound call centers? What makes them different, and which one is best for your business? In this post, we want to set the record straight. Since outsourcing to call centers has become an increasingly important part of running a business in the new age of marketing and sales, your company might find itself wondering what the differences are between inbound and outbound call centers.

Today, many companies realize the benefits of employee wellness programs, and it’s not hard to see why. Employees are a company’s most valuable asset. So investing in their physical and mental well-being can help them achieve a work-life balance and set them up to perform at their best. In this article, we’ll highlight the five main benefits of employee wellness programs and ten excellent programs you can implement in your company.

Employee wellness programs are a hot topic these days due to the increased spotlight on employee health and wellbeing. Wellness activities not only focus on improving an employee’s physical health, but also deal with social, psychological, financial, and other forms of wellness. In this article, we’ll cover what employee wellness programs are and highlight ten initiatives you can implement in the workplace.

The recent pandemic pushed medical facilities and staff to the brink, taxing resources, exhausting employees, and disrupting decades of norms and protocols. It also accelerated technological trends that were quickly becoming popular, namely the centrality of technology and data in patient care. Today, many medical practices are digital-first operations, embracing telehealth and remote work at far greater levels than before the pandemic.

Remote jobs are gaining much popularity nowadays. According to a recent report, remote work increased by 159% between 2005- 2017. But then, it requires specific skills or qualities to be successful working remotely. This post will show what makes an employee an effective remote worker and other interesting facts you should know. Let’s get started!

If you're using one of the big "standard-issue" service management platforms. You might be forced into some very costly Customer Service practices. For B2B companies, in particular, it is critical to be able to segment the allocation of your firm’s time and attention to your most valuable customers. The issues might include being able to address each customer with individual rules and to accommodate dynamic re-prioritization.

The COVID pandemic has been many things to many people. This unprecedented crisis has affected every corner of the globe and every sector and industry. We have witnessed the tireless bravery of our healthcare staff and the tragedy of so many lost lives. But we have also seen businesses around the world rise to the challenge of coping with this crisis and getting things done.

Reporting bugs into new Teamwork tasks is a time-consuming process. Your team and clients have to switch back and forth between your website and your Teamwork projects constantly and dabble around with a bunch of other tools like screen capture tools. And more often than not, your developers will be frustrated with the lack of actionable data in your bug reports. Where was this bug found? Which browser did you use? Do you have a screenshot?

Business leaders from Auto Trader UK, Sendle and FREE NOW share how asynchronous working in Slack helps their teams work faster and more efficiently.

You’ve probably heard the old sentiment about “too many cooks in the kitchen.” Or, maybe you’ve experienced it yourself. In many cases, it can be true — too many hands working all at once can feel like chaos. But here’s the thing: When you have a clear handle on who’s doing what, extra cooks can actually lead to peak efficiency and superior quality. Fortunately, a swimlane diagram can help you get a clear handle on everybody’s responsibilities.