Customer conflict is unavoidable. For many reasons, conflicts with customers will happen. And they may happen quite frequently. So you need to learn how to manage them. In this article, we’ll talk about conflict management with customers—what it is, which tactics you can use, and how to get better at it.

At Craft.io, our mission has always been to give product teams and leaders the tools they need to make the best-informed decisions for their products’ success. And as a product professional yourself, you know that one of the most valuable tools available to any product team is visibility. That’s why, for example, we created Craft.io’s capacity planning and product portfolio management tools.

We rely on the internet daily. It keeps us in touch and entertained. Yet, risks exist—we might lose privacy or face security issues. That's where virtual private networks, or VPNs, can help. But what is a VPN, and how can it help you? This simple handbook plunges into the pool of VPNs. It breaks down how they work, their pros, and when you might need them. Tech experts and everyday web surfers alike, this guide prepares you. It helps you figure out if a VPN is the right online security tool for you.

Understanding and tracking employee productivity metrics is a powerful tool for gauging how effectively a team or individual contributes to an organization’s goals. By regularly monitoring these metrics, businesses can stay informed about their workforce’s performance and identify areas for improvement. There are various metrics for different roles, but some common ones include output volume, error rates, and task completion times.

In today’s fast-paced business environment, innovation is the key to staying ahead of the competition. But focusing solely on acceleration and growth isn’t the solution: As you add staff, partners, and tools, you may be taking on additional security and compliance risks, creating bottlenecks in your processes ultimately hindering your own path to success.

Looking for the best time tracking software for freelancers? Freelancers and freelancing is yet another preference in today’s modern working environment. Thanks to the many advantages it provides to employees and organizations including cost savings, flexible work schedules, and others, many organizations are opting for more and more freelance work. However, there are also many challenges when it comes to management in freelancing. This is for both freelancers and their employers.

TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.

Timesheets are not just about tracking work hours anymore. They have transformed from simple punch clocks to improving projects and timelines, monitoring team performance, and meeting organizational goals. Timesheets help teams manage workloads, prevent burnout, and enhance productivity. In this blog, we will explore different types of timesheet templates and their benefits, from daily and weekly templates to monthly and bi-weekly options.

‍ A government communications strategy is a coordinated plan that aims to inform, engage, and influence the public. Effective communication is crucial for transparency, public trust, and successful policy implementation. Evaluating successful government communications strategy examples can help administrations design an effective approach to communication.

In our post announcing the Craft.io progress dashboard, we pointed out that this new tool makes it easy for product managers to visually analyze their progress on virtually any product-related metrics and categories: quarters, sprints, products, teams, objectives, etc. Users can also filter this data in any way they choose for even deeper insights – for example, to review how consistently a specific team has completed its tasks on time over several quarters.