Managed Service Providers (MSPs) manual tasks are becoming a relic of the past. Today, the integration of IT Service Management (ITSM) and the implementation of ITIL processes are pivotal in achieving streamlined operations and superior client satisfaction. By leveraging MSP automation, MSPs can significantly enhance IT service delivery, ensuring clients receive prompt and efficient solutions tailored to their needs.

How do you ensure that internal communications feel authentic and that leadership comms build trust? And what role can artificial intelligence play in helping you meet these goals? Get answers to these burning questions in our latest podcast, featuring internal communications pioneer Aniisu K. Verghese.

Poor alignment kills projects. In fact, according to a report from TeamStage, 37% of projects fail because of a lack of clearly defined goals, and 44% fail due to a lack of alignment between business goals and project goals. But what if the project you’re working on is really complex? What if you need to align hundreds of team members across multiple departments and timezones — all with their own organizational goals, perspectives, and expertise?

The need to track employee hours is more of a necessity than a luxury these days. Thanks to the modern work environment employee work hour management has become more complex than ever. These days due to the varied working environments, flexible schedules, and different work models, it’s not that easy anymore. That is only if you don’t know the best ways to monitor employee hours. In this blog, you will learn about the best tools and techniques to keep a log of your employees’ hours.

With over half of customers still favoring phone conversations for support, the complexity and demands on call centers have significantly increased . In response, businesses are investing in tools that streamline scheduling, enhance customer engagement, and improve agent compliance. However, efficiently managing your call center operation depends on deploying the right workforce management software. However, choosing the right solution can be difficult.

Accounting firms are facing new data security challenges from platforms like ChatGPT, Google Gemini, and Microsoft Copilot. Some knowledge workers are sharing client data with public GenAI platforms despite firm instruction. They use these platforms for a wide range of tasks such as accounting research, reviewing workpapers, client communications, and more. Firms need to identify how to incorporate AI into their tech stack safely and securely.

Learn how Insightful's tools can transform your leadership approach, reduce micromanagement, improve workforce productivity, and improve team retention.

185 The first thing that strikes someone’s mind when listening to the implementation of employee monitoring software is “Is this legal? What about employee privacy? Well to answer that you need to know the laws first. All employee monitoring software needs to follow employee monitoring laws to track your computers. If some tools don’t comply with the laws, the companies using them can face serious consequences, including fines and other punishments from the government.

Struggling with workplace distractions? Day theming could be your solution. Learn how to structure your week for peak productivity and see how Insightful's software can take your day theming strategy to the next level.

In the world of youth activity centers, keeping kids engaged and active is paramount. Jackrabbit Technologies, a leader in management software for youth activity centers, has dedicated itself to this mission by ensuring their client support is unparalleled. In this blog post, let’s delve into how Jackrabbit, with a 100% remote workforce spread across several states and even Canada, managed to elevate its customer support from ordinary to extraordinary.