Whether solving major infrastructure issues or resolving a bug, developers rely on visualization of complex architectures to get the job done. It’s critical to getting a shared understanding so that all the moving pieces work as one cohesive unit. Code editing environments like Visual Studio help Microsoft’s network of millions of developers navigate code, debug, test, and complete code.
In 2012, the United Nations General Assembly announced the first annual Global Day of Parents. Since then, June 1st has become a day dedicated to appreciating parents for their selfless commitments and sacrifices. At Asana, we’ve been intentional about fostering an inclusive environment where everyone—including parents and caregivers—feel supported and can be themselves at work.
Nowadays, everyone is wondering about what the future workplace will look like. The millennial generation is taking over the global workforce, and their preferences are giving birth to new trends. Remote work is becoming more relevant by the day in the business world. People who work remotely have the option of working from home or another place of their choice. However, work from home no longer appeals to everyone.
So you have a Customer Satisfaction Score (CSAT) benchmark. How do you figure out if the benchmark you’re using is realistic? Benchmarking can be a very helpful exercise but, if done wrong, can hinder team performance by setting unrealistic goals or expectations.
This month we’re thrilled to bring you some exciting new updates in Teamwork, Teamwork Mobile, and Teamwork Desk. From new inline editing capabilities within Table View to the Teamwork Desk Data Viewer, which helps you connect and visualize data from other sources directly in the ticket view, and new functionality within teamwork Mobile, we’ve got features that will get you to work more efficiently.
According to KPMG, 58% of consumers say being able to shop 24/7 is the number one reason they shop online. Companies have international customer bases who are online round-the-clock, and that means a decent chunk of customers will be disappointed if they can’t receive help during off-hours. The Geckoboard Customer Support Experience Report 2021 found that 50% of customer support teams are only available during business hours Monday to Friday, and only 28% are available 24/7.
Improving your company’s customer experience score by just 10% can boost revenue by more than $1 billion. In fact, simply improving your Customer Effort Score, also known as CES, can have a long-lasting impact on customer loyalty. A study by Gartner found that notably, 96% who had high-effort experiences reported being disloyal, compared to only 9% of customers with a low-effort experience.
