Teams | Collaboration | Customer Service | Project Management

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Incident Management Automation for MSP: Enhancing Efficiency

As a Managed Service Provider (MSP), you’re no stranger to the complexities of modern IT environments and the growing demand for proactive, responsive support. As technology continues to evolve, incident management automation has emerged as a critical solution to streamline your operations, enhance efficiency, and deliver superior service to your clients.

Rise of the 'WFH husband': The gender divide in remote work

The COVID-19 pandemic changed the way many of us work. During the lockdowns, working from home became the norm. However, as the world returns to normal, a new trend has emerged: the rise of the ‘WFH husband.’ This term refers to the increasing number of men working from home while their wives return to the office.

Why returning to the office won't solve worker loneliness

The workplace is one of the most important social resources in a typical American adult’s life. Fifty-four percent of Americans with close friends made at least one of them through work — their own or a partner’s — according to 2021 research from the Survey Center on American Life. Adults in the U.S. are more likely to make friends at work than in any other way, including school, the neighborhood, or through existing friends.

Mastering Predictive Analytics: A Beginner's Guide

Data-driven decision-making is a necessity in today’s competitive business landscape. Companies collect data for myriad purposes, but if you aren’t using it to make business decisions, you’re failing to optimize that data. One powerful tool that can help you harness the potential of your data is predictive analytics. It can provide you with a stronger sense of future performance and a competitive advantage, empowering you to make informed decisions with confidence.

High Level Resource Booking in Scoro

Until now, booking resources in Scoro depended on specific tasks. With the May 2024 release, we’ve introduced a new concept called bookings. Bookings allow you to set aside team members’ time for a project before deciding on specific tasks. This unlocks a less admin-heavy high-level approach to resource planning in Scoro. The webinar covers: Scoro’s vision for high-level resource planning How bookings help you plan resources and forecast utilization with greater ease and accuracy.

15 Best ERP Software to Use in 2024

ERP software is a must-have for modern, always-on organizations. These tools streamline and integrate how your team manages vital processes such as supply chain planning, HR, finance, manufacturing, project management, CRM, and procurement. But here’s the catch: With so many ERP tools available at your fingertips, you can get confused along the way. In this comprehensive guide, we’ll help you.

Employee Resource Utilization 101: Your Ultimate Guide

Employee resource utilization measures the capacity and efficiency of your workforce by comparing the time spent on all work activities (billable and non-billable) to their total available working hours. It’s usually expressed as a percentage, showing the ratio of time spent working hours to the total available working hours.