Teams | Collaboration | Customer Service | Project Management

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Maximizing productivity in supply chain management with technology

Supply chain management, a vital component of any company, may have a big influence on general profitability and productivity. In the very competitive and fast-paced business world of today, businesses are always seeking methods to enhance their supply chain processes and gain a competitive advantage. Using technology to this end is one of the best approaches.

What is Device Management in IoT? A Comprehensive Guide for MSPs

Step into the Internet of Things (IoT), where seamless connectivity and real-time data sharing transform modern operations. As Managed Service Providers (MSPs) increasingly navigate this landscape, the efficient management of IoT devices emerges as a pivotal task within their repertoire. From orchestrating initial deployment to overseeing ongoing monitoring and end-of-life management, IoT device management becomes paramount for MSPs aiming to deliver seamless IoT services.

Transforming Customer Support with a User-Friendly Ticketing System

In the fall of 2020, POMS Corp., a leader in the manufacturing industry, decided that enough was enough. For years, the POMS support team had battled a ticketing system that seemed to create more problems than it solved. Support requests were frequently buried and lost, only to resurface too late. Some tickets were even left unanswered, leading to unsatisfied customers and frustrated team members.

Remote Work Monitoring Software: Boost Productivity & Security

In the growing new reality of working from home to some extent or another, it is difficult to keep the work rate high, ensure security, and improve the team’s unity. Introducing our innovative solution for effective, smooth, and productive remote work without risk meets the Remote Work Monitoring software. Remote work monitoring software is an application that employers can employ to monitor and control the productivity levels of employees who work in remote environments.

Do more with diagramming: Combine the powers of draw.io and Miro

If your work requires you to create diagrams, you might be familiar with draw.io (also diagrams.net), an open-source, web-based diagramming tool offering complex and niche diagrams: network diagrams, server rack diagrams, floor plans, and more. You might also use Miro, an innovation workspace that lets you virtually collaborate with colleagues on a variety of tasks and projects — whether it’s brainstorming, planning, designing, or building the next big thing.

Boosting Team Productivity: The Role of Time Tracking Tools in Modern Workspaces

In today's fast-paced business environment, efficiency and productivity are paramount. Companies are constantly seeking innovative ways to enhance team performance and streamline operations. One such innovation is the implementation of time-tracking tools. These tools have become indispensable in modern workspaces, offering numerous benefits beyond simply keeping track of hours worked.

ESS 24.05: now with Element Desktop MSIs!

In our most recent version of ESS 24.05 we’re pleased to offer a Windows MSI (Microsoft Installer) build of Element Desktop. Many larger customers prefer MSI files for software installation. They can automate deployments across many devices, ensuring consistency and reducing manual effort. As well as MSI builds we’ve also enhanced the way our message notifications work for all users. And we’ve improved Group Sync: our advanced identity and access management tool for IT administrators.

What's new in Zendesk Workforce Management (WFM)

Last year, Zendesk acquired Tymeshift, which has now officially been rebranded as Zendesk Workforce Management (WFM). Zendesk WFM is the most efficient solution for agent management within Zendesk, leveraging AI to predict staffing needs with precision, automating agent scheduling based on these projects and providing insightful real-time and historical analytics on team performance.