Teams | Collaboration | Customer Service | Project Management

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Overtime epidemic in UK workplaces: How unpaid hours hurt employees and businesses

The UK workforce is grappling with an overtime epidemic and unpaid overtime, which affects the welfare of employees and the prosperity of companies. A recent survey by Protime UK clearly demonstrates the severity of this issue and its impact on employee happiness and corporate performance.

Project Cost Estimation: A Guide to Quoting Profitable Projects

Ever wonder why some of your projects easily meet your target profit margins while others don’t even come close? You might be struggling with accurate cost estimates. They’re the foundation for setting realistic budgets, avoiding costly overruns, and ensuring your projects stay on track financially.

Get started in the Miroverse: Here are our most popular templates

The options for what you can create in Miro are nearly limitless. Wondering where to get started? We’ve rounded up 10 of our best and most popular Miro templates along with related Miro board examples from our community templates gallery, Miroverse. Check out these templates and examples to see how our users treat templates as launch pads for their own creative, unique, and customized boards.

Maximizing productivity in supply chain management with technology

Supply chain management, a vital component of any company, may have a big influence on general profitability and productivity. In the very competitive and fast-paced business world of today, businesses are always seeking methods to enhance their supply chain processes and gain a competitive advantage. Using technology to this end is one of the best approaches.

Employee Onboarding Automation: How to Set up an HR Workflow

Remember to look for the built-in HR workflow!. Human Resources automation takes various forms, one of them being employee onboarding. It makes sense: the onboarding process is critical in any employee's lifecycle, and in fact, 93% of new hires say that their onboarding process determines whether they will stay at the company. Employee onboarding automation is a clever way to speed up the process and improve employee experience while using fewer resources.

Do more with diagramming: Combine the powers of draw.io and Miro

If your work requires you to create diagrams, you might be familiar with draw.io (also diagrams.net), an open-source, web-based diagramming tool offering complex and niche diagrams: network diagrams, server rack diagrams, floor plans, and more. You might also use Miro, an innovation workspace that lets you virtually collaborate with colleagues on a variety of tasks and projects — whether it’s brainstorming, planning, designing, or building the next big thing.

ESS 24.05: now with Element Desktop MSIs!

In our most recent version of ESS 24.05 we’re pleased to offer a Windows MSI (Microsoft Installer) build of Element Desktop. Many larger customers prefer MSI files for software installation. They can automate deployments across many devices, ensuring consistency and reducing manual effort. As well as MSI builds we’ve also enhanced the way our message notifications work for all users. And we’ve improved Group Sync: our advanced identity and access management tool for IT administrators.

What's new in Zendesk Workforce Management (WFM)

Last year, Zendesk acquired Tymeshift, which has now officially been rebranded as Zendesk Workforce Management (WFM). Zendesk WFM is the most efficient solution for agent management within Zendesk, leveraging AI to predict staffing needs with precision, automating agent scheduling based on these projects and providing insightful real-time and historical analytics on team performance.