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What Is an AI Agent for HR? A Practical Guide for Modern HR Teams
HR teams are under pressure to support employees faster without turning every question, request, or approval into manual work. Employees want quick answers about leave, payroll, benefits, onboarding, policies, documents, and workplace processes. Managers need guidance on approvals, transfers, onboarding tasks, and employee requests. HR teams, meanwhile, are expected to keep every answer accurate, every workflow compliant, and every sensitive issue routed to the right person.
Refresh 2026 recap: Shifting from tickets to prevention with AI
Freshworks introduces the AI maturity curve for IT service operations and illustrates how companies are advancing value with AI.
HR automation for tech startup scaling team
Every tech startup understands technical debt. In the early days, teams move fast, ship quickly, and accept a few messy shortcuts because speed matters more than structure. But there is another kind of debt that quietly grows within fast-moving startups: HR debt. At 30 employees, manual HR feels normal. A founder answers policy questions in Slack. An operations lead handles onboarding.
Product tour | Zendesk Contact Center
Experience how it unifies voice, digital, and self-service into a single workspace where AI, agents, and workflows work together to deliver faster, smarter resolutions on every channel. Your contact center built for resolution, not complexity. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
AI chatbot for HR compliance and policy enforcement
HR compliance is often treated as a documentation exercise: write the policy, update the handbook, send an annual reminder, and collect acknowledgments. In practice, compliance depends on something harder to control: whether employees can understand the right rule, follow the right process, and take the right action when a question comes up.
The CIO Who Saw a Merger as Permission, Not Crisis | Modern Tech POV with Igor Collell
In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Igor Collell, CIO at Seqens, a social housing provider in the Paris region that manages homes for more than 230,000 people across 310 municipalities. Seqens was formed in 2019 from a six-company merger and a simultaneous demerger — leaving Igor's team with something most CIOs never get: no legacy IT estate to drag forward. Most leaders in that situation talk about consolidation and harmonization. Igor's team destroyed their IT and rebuilt it.
10 Best Internal HR Automation Tools for Modern HR Teams
HR teams are expected to answer employee questions, manage approvals, update systems, and keep internal processes moving without adding more headcount. That is why companies are investing in internal HR automation tools to reduce repetitive work, improve employee support, and scale HR operations more efficiently. But the right tool depends on what you want to automate: employee queries, onboarding, workflows, case management, or core HR tasks.
Refresh 2026: Unified data, agentic AI, and the agile enterprise
To help agile enterprises accelerate service transformation, company leaders unveiled new innovations in agentic AI and a unified platform approach.
Dennis Woodside at the Fortune COO Summit
Freshworks’ CEO made the case that AI transformation starts with a business problem, not a technology decision.