Teams | Collaboration | Customer Service | Project Management

How OneDesk helps internal teams and departments. OneDesk offers products for Help Desk, Project and Work Management software all in a single connected application. Capture tickets from included channels: email, phone, real-time chat, customizable webforms, and an employee portal. Convert tickets to tasks and manage internal operations and project alongside your daily support.

Discover how Zendesk's employee service AI agents go beyond answering questions to complete tasks directly within tools like Slack. In this video, see how AI agents handle employee requests from start to finish—whether instantly approving policy-compliant time off or routing leave requests to managers for manual review. Learn how HR teams can easily build these automated workflows using Advanced Action Flows.

Your team already lives in Slack — so why send them to a portal? See how InvGate’s Virtual Service Agent brings the service desk right into Slack. Employees can check a ticket’s status, get how-to answers, and open requests without leaving the conversation. And when a human is needed, it escalates with the full chat attached.

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Ever feel like getting access to basic software tools takes longer than completing the actual project? You’re not alone. In this episode of Office Confessions, we look at the frustration of slow internal approval processes and how to solve it. With Zendesk Employee Service AI Agents, your team doesn't just get answers to questions — they get real work done fast. Learn how Zendesk can help eliminate internal bottlenecks and empower your employees to move faster.

Bigger AI models aren't always better for business. Here's why enterprise AI is going small. For years, the AI race focused on larger models with more parameters and broader capabilities. But enterprises have different priorities: data privacy, lower inference costs, faster responses, and control over their own infrastructure. Enter Small Language Models (SLMs). In this video, we explore why businesses are considering smaller, specialised AI models and how they could change the way enterprises deploy AI.

Stop making employees chase answers. Make AI complete the work. Introducing Advanced Action Flows for Zendesk Employee Service AI Agents—so employees can ask for what they need, and AI can orchestrate the systems, approvals, and workflows to resolve it. Beyond answers. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

80% of workers say AI makes them more productive. So why are companies struggling to turn those gains into real business impact? The problem might not be the AI itself. It could be the invisible coordination tax hiding between tasks, teams, and workflows. In this video, we explore the AI ROI paradox, why isolated productivity improvements often fail to deliver enterprise-wide results, and how Agentic AI could help close the gap.