Teams | Collaboration | Customer Service | Project Management

Continuously improve intent performance with clear, in-product guidance. Intent quality recommendations in Intelligent Triage surface signals that help you spot weaknesses, low-confidence predictions, overlapping definitions, and other issues affecting accuracy. Review qualitative insights, understand why predictions may be underperforming, and take guided action directly in context—so your routing and automations stay reliable as your business grows.

Global organizations are redesigning service operations under pressure from AI, rising customer expectations and fragmented systems. Boomi and Zendesk leaders break down what it takes to integrate data, automate workflows and upgrade legacy processes. A strategic discussion for companies modernising how they serve customers at scale. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

HR teams today spend hours handling repetitive queries like onboarding, PTO, benefits, policies, and payroll. This HR AI Assistant doesn’t just answer questions, it takes action. Reduce HR workload by up to 60% Handle employee queries instantly Automate HR workflows like onboarding, leave, and policies Apply leave, share policies, and manage onboarding automatically Respond in 90+ languages for global teams Work 24/7 without delays.

Are HR teams truly ready for the future of work? This video discusses the challenges HR professionals face and introduces how AI for HR can alleviate these pressures. Discover how an AI chatbot can streamline human resource management, making HR automation a reality and improving efficiency with Workativ. If you're an HR manager, HR leader, or business owner, this is how modern teams are scaling HR without increasing headcount. Stop hiring for repetitive HR work. Start automating with an AI HR agent..#HRTech.

In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Brent Westerkamp, Director of IT Services at Vermeer, an industrial and agricultural equipment manufacturer serving customers in over 60 countries. Vermeer took its IT team from 11 to 165 people but the real story isn’t in the headcount. It’s how IT transformed from a cost center into now a strategic driver of the business in one of the most challenging operating environments. In manufacturing, the line doesn’t pause for technology problems.