What is AI transparency? A comprehensive guide
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Understanding outcome-based pricing: A results-driven framework
Learn how outcome-based pricing ties AI investment to measurable results, so businesses can evaluate value based on what agents achieve, not just what they cost.
Knowledge builder: Automatically create a ready-to-use knowledge base | What's New
Turn your historical tickets into a ready-to-use knowledge base automatically. Knowledge builder analyzes past conversations and your key business context to generate structured content you can publish and refine. Launch faster with relevant knowledge grounded in real customer interactions. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
Al Agent for HR with BambooHR | HR Automation Using Pre-built Integrations in BambooHR | #aiagent
In this video, we walk through how to integrate an AI Agent for HR with BambooHR using pre-built integrations to automate HR workflows and enable AI automation for real-time employee data access. You’ll see a complete step-by-step setup, followed by a practical use case demonstrating how an AI agent can retrieve benefits and deduction details directly from BambooHR without any manual effort.
How to Automatically Convert Gmail Emails into Tickets
If your customer support strategy still involves people logging into one shared Gmail account, you’ve likely experienced a kind of ‘support black hole’. This problem involves missed emails, agents replying to the same customer with different answers, and losing track of which issues are resolved and which are still in progress. The problem is Gmail isn’t a ticketing system, so eventually your team will outgrow using just email.
The making of a new-era IT leader
AI has changed what IT does. The job of leading has changed even more.
HRAI Chatbot in Slack | Live Demo + Deployment (Slack + Al Agent = HR Superpower)| #slackAl #hragent
90% of companies already use Slack… Now HR teams are turning it into an AI-powered agent, Slack + AI Agent = superpower! Slack is no longer just a chat tool… It’s becoming the HR execution layer, AI in Slack is the future! In this video, you’ll see a complete HR AI chatbot integration in Slack from setup and deployment to a real live demo handling PTO requests, policy queries, and onboarding. HR teams today are overloaded with repetitive tasks, constant queries, and manual workflows.
How customer service goes from 'help' to a strategic intelligence layer
Every customer interaction is a data point. An AI-native approach turns it into competitive advantage.
IT leaders say they can see 'shadow AI.' Their own data says otherwise.
New research reveals a striking gap between how much control mid-market IT leaders believe they have over unsanctioned AI, and how much they actually do.
How to Track Deliverables, Timelines, and Billing in One Place
If you’re running a service-based business or managing complex projects, you might be familiar with ‘tab fatigue’. This is when all your requirements are in different places. This means switching tabs to check dates in one tool, update your client via email, log time in another tool, and manually copy data between them all. When your data is fragmented, things slip through the cracks. Deliverables are missed, a timeline slides, or a milestone is reached but the invoice is never sent.