Teams | Collaboration | Customer Service | Project Management

InvGate

How to Automate Access Revocation During Employee Offboarding With InvGate

Jan 16, 2026 By Natalí Valle In InvGate
Employee offboarding often moves faster than access removal. Accounts stay active longer than they should, licenses remain assigned, and shared tools keep former employees listed as active users. Each delay increases the risk of unauthorized access and leaves IT teams cleaning up issues that could have been avoided with a clear, automated revocation process. Asset revocation refers to the removal of access to company-owned resources when an employee leaves.
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workativ

Microsoft Copilot Pricing Breakdown: Is It Worth the Cost in 2026?

Jan 14, 2026 By Deepa Majumder In Workativ
Microsoft Copilot is often marketed as AI included with Microsoft, suggesting a simple, predictable add-on to Microsoft 365. In reality, Copilot pricing is layered, conditional, and easy to underestimate. What starts as a per-user cost quickly escalates into eligibility requirements, additional licenses, usage-based capacity limits, and data-readiness dependencies that are not always clear upfront.
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Zendesk WFM: Initial setup and defining agent work

Jan 7, 2026 By Zendesk In Zendesk
Join Quincy from Zendesk as he walks you through the essentials of setting up Workforce Management. In this first session, learn how to configure admin settings, manage teams and roles, define agent activities, and organize work streams for better forecasting and scheduling. Perfect for admins getting started with Zendesk WFM. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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onedesk

The Black Hole of Customer Feedback: Why Bug Reports Die

Jan 6, 2026 By Erin Richardson In OneDesk
You’ve probably seen it happen. A customer reports a frustrating glitch. A support agent carefully documents the issue, screenshots and all, and tags the ticket as a “Bug.” They send it off to the development team with a sigh of relief, telling the customer, “I’ve passed this to our engineering team. They’re looking into it! Then… silence. The ticket sits in for weeks and the support agent has no idea if the bug is being worked on.
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teamsupport

How Customer Intelligence Transforms B2B Support Teams Into Strategic Revenue Partners

Jan 5, 2026 By Amanda Davis In TeamSupport
In today’s B2B SaaS environment, support teams are no longer viewed as reactive fixers of customer problems. Increasingly, they are becoming strategic partners that influence renewals, expansion, and long-term customer relationships. But this shift is only possible through one powerful enabler: customer intelligence. Customer intelligence gives support teams real-time visibility into customer behavior, sentiment, and engagement.
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Vision Helpdesk

AI in Live Chat Software: How it is Being Used Today

Jan 5, 2026 By Megha Jadhav In Vision Helpdesk
There isn’t any getting around it, AI is being used in many aspects of modern life. It has opened up possibilities that simply didn’t exist before, and that is very exciting for users and creators alike. One of the ways that it has emerged is in live chat software.
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onedesk

2025: Year End Recap

Dec 30, 2025 By Erin Richardson In OneDesk
As 2025 comes to an end, it’s time to reflect on everything you’ve achieved this year. Here at OneDesk our mission is always to make your work life simpler and more productive. We’ve been hard at work, rolling out updates and new features designed to enhance your experience and empower your teams to achieve more. This year-end recap highlights some of the most impactful updates that have made OneDesk more powerful and user-friendly.
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