Teams | Collaboration | Customer Service | Project Management

workativ

How to Automate Access Provisioning for New Hires

Aug 11, 2026 By Deepa Majumder In Workativ
A new employee starts on Monday. HR has already added them to the HR system, but IT is still waiting for a ticket. Their email account is ready, yet they cannot access the VPN, shared folders, Salesforce, Jira, or the applications their team uses every day. By lunchtime, the employee is messaging their manager. The manager is following up with IT, while IT checks several systems to find out which requests were completed and which were missed.
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workativ

10 Best Employee Onboarding Software Tools in 2026

Aug 10, 2026 By Deepa Majumder In Workativ
A new hire accepts your offer, but their laptop arrives late, application access is missing, and their manager assumes HR has handled everything. By the end of the first week, the employee is frustrated and HR is chasing five different teams. That disorganization affects more than the first-day experience. Gallup reports that only 12% of employees strongly agree their organization does a great job of onboarding, while many employees can take 12 months or longer to become fully effective in a role.
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atlassian

Why better tickets help agents write better code

Aug 9, 2026 By Anand Shastri In Atlassian
A reflection on building an enterprise product using AI agents, and what the data says about how we worked. The observation For the past few months we have been rapidly building an enterprise-wide, production-grade application that helps with employee compensation planning, management and communication. I compared what we built against a traditionally-built product to draw out insights about our new ways of working.
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workativ

IT Helpdesk Automation: From Ticket Routing to Resolution

Aug 8, 2026 By Deepa Majumder In Workativ
Employees do not contact the IT helpdesk because they want a ticket created. They want their password reset, software installed, access approved, VPN fixed, or device issue resolved. However, many AI helpdesk automation tools stop after answering a question, categorizing the request, or routing the ticket. The actual resolution still depends on an IT technician. True IT helpdesk automation goes further.
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Vivantio | You've Outgrown Your Help Desk. Step Up to Real Service Management

Aug 7, 2026 By Vivantio In Vivantio
You've outgrown your help desk. It's time to step up to real service management. Discover how Vivantio helps mid-market and enterprise organizations centralize IT and business service operations on a single configurable Enterprise Service Management (ESM) platform. See how Vivantio enables service teams to: Whether you're replacing a basic help desk or expanding service management across your organization, Vivantio delivers enterprise capabilities without enterprise complexity.
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Custom objects templates: Launch common data models faster | What's New

Aug 6, 2026 By Zendesk In Zendesk
Bring product, order, contract, project, or subscription data into Zendesk faster with prebuilt custom object templates. Instead of starting from scratch, use ready-made objects with predefined fields and relationships designed around common use cases. Templates give you a structured starting point that you can tailor to your needs—reducing manual data modeling and accelerating setup. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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workativ

How to Automate Employee Offboarding Without Security Gaps

Aug 6, 2026 By Deepa Majumder In Workativ
When an employee’s final working day is recorded in the HR system, the offboarding process has only just begun. IT must remove access, equipment needs to be returned, HR has to schedule the exit interview, benefits teams may need to send a COBRA notification, and final documents must be completed. When these steps are handled separately and manually, important actions can be missed. So, what is employee offboarding automation?
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workativ

Top 10 HR Workflows Every Team Should Automate in 2026

Aug 5, 2026 By Deepa Majumder In Workativ
HR teams automate many routine tasks today, but the bigger opportunity lies in knowing which complete workflows are worth automating next. The strongest HR workflows to automate are processes that run repeatedly, involve several teams or systems, and follow a clear sequence from trigger to completion.
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