Teams | Collaboration | Customer Service | Project Management

This guide shows you how to download your Zendesk QA reviews dashboard, select the right format, and customize what data appears. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Welcome to the final session of our AI Summit deep dive series! Join Zendesk experts as they explore how cutting-edge Voice AI and Contact Center innovations are revolutionizing customer service. In this webinar, the team will showcase: How Zendesk Contact Center transforms CX with scalable, omnichannel AI-powered solutions The power of Voice AI Agents in automating routine calls—boosting efficiency while maintaining a human touch.

Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn how to use your intents from intelligent triage to automate your replies to customers and proactively collect information from them in your support tickets.

Get a quick introduction to the OneDesk workspace. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Project management product demo. Basic of the interface, creating tasks and projects, using project templates, tracking time, and planning work with Gantt, Kanban, and more. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application.

IT teams today are expected to deliver more than fast resolutions—they’re expected to be strategic business partners. Freshservice helps IT unlock that value with AI-powered ITSM, proactive operations, enterprise-grade ITIL support, and modern employee experiences. In this video, discover how Freshservice transforms IT service management across incident, problem, change, and service request management lifecycle—while improving visibility, automation, and user experience.

Add WhatsApp channels to Zendesk Agent Workspace to manage business messages and connect with customers.

Work management product demo. Work management which combines the support, financials, and project management features of OneDesk into a single unified platform. Includes the basics of the interface, customer apps, ticketing, project management, and invoicing workflow. Create tickets from multiple channels. Handle support 24/7 with an AI-integrated chat agent and knowledgebase. Bill and quote for projects and support. Customize your app to fit your needs.