Workflow: How to close a large number of tickets
Learn how to create time-based automations in Zendesk Support to automatically close tickets and optimize your workflow!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
5 steps to provide email support - Step 1: Plan your setup
Kick off your journey to email support mastery with the first episode of Zendesk’s "5 Steps to Provide Email Support" series! In "Step 1: Plan Your Setup," learn how to build a solid foundation for smooth and effective email communication tailored to your business needs. Discover how to optimize resources, simplify support workflows, and deliver outstanding customer experiences. Don’t miss the live Q&A session to have your important questions answered! Perfect for teams aiming to improve efficiency, elevate customer satisfaction, and integrate email support seamlessly into their business strategy.
How do I change a user's email address in my account?
Learn how to change the primary email of a user in Zendesk Support. This tutorial will teach you how to find and update a user's primary email address. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Employee Experience Platforms: 5 Options For Different Organizational Needs
An employee experience platform is designed to support people across the organization, not just through HR processes, but by improving how they access services, tools, and support. These platforms bring together capabilities like internal communication, knowledge management, surveys, and self-service portals to help employees stay productive and engaged.
Zendesk tutorial: Step 4 - Assign tickets to your team
In this tutorial, we’ll walk you through setting up automated ticket assignments and share expert tips to optimize your Zendesk workflows. This feature ensures that tickets are assigned to the right agents, helping your team handle inquiries faster and more effectively. Manual or Automated – Choose the assignment method that fits your workflow Smart Views – Organize tickets for easier triage Auto-Routing – Use triggers to assign tickets based on keywords.
How to deal with difficult customers: 13 tips + examples
Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.
How can I set up a Web Widget in messaging?
Learn how to set up a web widget for messaging in Zendesk.
Deep Dive on AI tools for admins and agents
If you missed Relate 2025, this is your chance to catch up on the latest Copilot updates. Join our product experts as they walk through key new features, show how they work in practice, and explain how to use them in your Zendesk environment to improve productivity and get the most from Zendesk AI.
Live Chat Software Trends to Watch for in 2025
The number of innovations that the world has seen in 2025 is rapidly expanding, in large part thanks to artificial intelligence (AI). Among the emerging innovations include changes to the ways that live chat software is used. Reviewing some of the exciting advances in the field of live chat software in 2025 provides a more in-depth perspective about what is happening now.
How to fix the email error message "Forwarding check failed"
Learn how to fix the forwarding check failed error in Admin Center. This tutorial covers troubleshooting issues with Gmail Connector and external email forwarding.