Teams | Collaboration | Customer Service | Project Management

AI doesn't fail because of the technology. It fails because organizations underestimate the debt hiding beneath their processes. As Agentic AI, Copilots, and intelligent automation become mainstream, many organizations discover that poor data, inconsistent processes, and outdated knowledge prevent AI from delivering value. In this video, we explore what it takes to become AI ready. Key takeaways: Business First IT requires AI that amplifies people, removes complexity, and drives measurable business value.

Experience how it unifies voice, digital, and self-service into a single workspace where AI, agents, and workflows work together to deliver faster, smarter resolutions on every channel. Your contact center built for resolution, not complexity. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Igor Collell, CIO at Seqens, a social housing provider in the Paris region that manages homes for more than 230,000 people across 310 municipalities. Seqens was formed in 2019 from a six-company merger and a simultaneous demerger — leaving Igor's team with something most CIOs never get: no legacy IT estate to drag forward. Most leaders in that situation talk about consolidation and harmonization. Igor's team destroyed their IT and rebuilt it.