Teams | Collaboration | Customer Service | Project Management

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A look into Zendesk's AI implementation journey | Conversations with Zendesk podcast

On this episode, we’re joined by Steven Warfield, Vice President of Customer Service and Technical Support at Zendesk. Steven shares insights into how AI is transforming customer service at Zendesk, emphasizing the importance of human interactions and career growth alongside AI implementation. He also shares valuable feedback from Zendesk customers on their experiences and preparations for an AI-powered future.

How Deliveroo unlocked the power of Jira for customer service

Learn how Deliveroo uses Jira Service Management to support their biggest customers and restaurant integrations, delivering more than 100M food orders per year. Hear this Team 24 session covering how they’ve created connected support experiences, automated their workflows, and brought development teams closer to customers.
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Troubleshoot WiFi and Wireless Networking Issues Everywhere

In today's varied workspace dynamics, wireless networking issues can greatly impact user experience and productivity. Whether it's slow download speeds, poor wireless coverage, connectivity, or collaboration problems during virtual meetings, wireless troubleshooting is crucial to ensuring remote and office productivity.

The 9 Best Workforce Analytics Software Tools in 2024

Workforce analytics software collects, analyzes, and visualizes employee data to help companies make data-driven decisions about their workforce. With hundreds of different workforce analytics tools currently on the market, choosing the one that’s right for your business can be difficult. In this post, we’ll review some of the best workforce analytics software tools available today and help you understand how each one works.

Productivity & Efficiency in the Age of AI & Automation

The gears of the modern workplace are shifting. The surge in adoption of artificial intelligence (AI) and automation shows no signs of slowing down, with at least 35% of global companies using AI in 2024. Repetitive tasks that once clogged our calendars are now devoured by AI in seconds, freeing us up to focus on the aspects of our roles that truly matter: problem-solving, creative thinking, and strategic decision-making.

Employee Monitoring in the Workplace - Common Concerns and Effective Solutions

In evolving workplaces where more teams are working distributed across locations, organizations face the challenge of staying in sync with how remote employees work and what efficiency distributed workforce achieves. Leveraging employee monitoring software can enable businesses working with distributed teams to gain the actionable insights that matter.

Unlock the future of intelligent employee experiences | Free Zendesk report

Did you know that satisfied employees lead to satisfied customers? The Zendesk #EXTrends 2024 report shows how AI, easy-to-implement tools, and a focus on security are reshaping the workplace and the employee experience as we know it. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Top 10 Attendance Apps for Employees in 2024

Are you looking for the best Attendance Apps for Employees in 2024? In the modern business atmosphere, it is essential to accurately and effectively monitor attendance. The American Payroll Association report, stating that you can save up to 4% on payroll costs by automating attendance supports our claim. Another report by Deloitte states that around 70% of companies consider that accurate attendance monitoring increases workflow and productivity.

How executives and individual contributors differ when it comes to AI

This article was originally published on Reworked. We live in an era where technology zips and zags through our lives. AI is seemingly everywhere—yet it’s also entangled in a mess of buzzwords and grand promises. In many ways, AI is a transformative technology. But when we look back on history, its promises and challenges are not all that unique. History teaches us that technology implementation is always complex and rarely goes as planned.