Whether it’s customer data, new product ideas, or financial stats, your team’s collaborative spaces contain a lot of information. This is useful for exchanging insights and sharing knowledge with your colleagues — but it can also pose a major threat if it gets into the wrong hands. According to a recent survey, cyber events (like data leaks and breaches) are the top concern among organizations worldwide, outranking business interruptions and natural catastrophes.

Atlassian’s Head of Foundation, Mark Reading, in conversation with CareerVillage founder Jared Chung.

In Service Management, there's a vast amount of knowledge at play—some of it is documented and formalized, and some of it is not. Implicit knowledge may not be as straightforward to manage as explicit knowledge, which is easy to capture and share through manuals or databases. What happens with this knowledge that isn’t so easily put into words?

Join the AWS Well-Architected team and Miro, creators of the leading innovation workspace for AWS cloud architects, on September 10th for our webinar: “Accelerate Your AWS Well-Architected Reviews and Mitigate Risks with Miro” See how you can run more collaborative architecture reviews and drive project efficiency. Register now!

Most Organizations today use employee monitoring software for streamlining workflows and increasing employee productivity. Those who don’t stay behind the competition. Software solutions for monitoring employees are the need of the hour in today’s data-driven and employee-centric work world. The demand is to use non-intrusive solutions and employee monitoring solutions are perfect for that. However, knowing how to identify the best solution for your business is also essential.

From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations during daily operations. However, adhering to these laws can be challenging without the right knowledge and strategy. In this article, we’ll share five common call center compliance regulations and five smart tips to improve compliance at your center.

Given how competitive businesses have become in recent years, it has become the norm to make yourself stand out through SEO combined with digital marketing, making yourself more visible to online search engines. But for startups, putting yourself out there can be pretty daunting, especially with the sheer amount of information you have to digest.