TSU Webinar - May 2019 - Knowledge Base
Learn how to create articles and optimize your Knowledge Base within TeamSupport!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Zendesk certifies Geckoboard as Suite Ready - get three months of Geckoboard free
Last year our friends at Zendesk launched The Zendesk Suite — a one-stop solution for companies looking to provide amazing omnichannel customer service across email, phone and live chat.
Riot Web 1.2-Farewell Emojione Hello Twemoji!
Riot Web 1.2 has landed today, featuring all new emoji as we switch from emojione to twemoji.
Mastering communication: a product manager's superpower
There are a lot of hard skills required on your path to becoming a great product manager such as coding, data analytics, user experience design and digital marketing. But developing your soft skills is just as important, especially as you grow into senior product management roles.
10 Ways to Level Up Your Customer Support Analytics
Customers expect a personalized experience from your company. And when they don’t receive it, roughly 71% of customers1 will express frustration with your business. So how do you create personalized offers that wow your customers and lead to improved customer loyalty and greater sales? By tapping into powerful customer service analytics. Advanced analytics allow you to gather more valuable customer information.
What's Good: Content Cues
Businesses are often left guessing what information customers need to solve their own issues. Content Cues identifies the gaps in your knowledge base by highlighting what actions you can take to make your content more accessible and relevant.
Teramind How-To Series: Preventing data loss with Teramind
This video covers Teramind's endpoint data loss prevention capabilities, provides a walkthrough of setting up rules and alerts to ensure proper monitoring and threat prevention.
Teramind UAM product overview: Employee monitoring and User Entity Behavior Analytics (UEBA)
Teramind UAM provides a comprehensive employee monitoring platform, providing user activity monitoring (UAM), user entity behavior analytics (UEBA), audit and forensics capabilities, while accommodating for data privacy requirements.
Teramind How-To Series: Deploying Teramind on-premise on VMWare ESXi 6.7
Step by step deployment instructions for deploying Teramind Server (for on-premise deployments) on VMWare ESXi 6.7.
What is Chanty? A Slack alternative to help teams work smarter (2020)
Meet Chanty – a fast and simple team chat app to solve all your How To's. Chanty is a smart #SlackAlternative designed to boost team collaboration across all business segments. It’s OK if you are "non-techy". Using Chanty is as simple as pie. Chanty doesn't limit your message history. So you'll never lose important messages, files or links shared in Chanty. Enjoy seamless experience across the apps.