Customer conflict is unavoidable. For many reasons, conflicts with customers will happen. And they may happen quite frequently. So you need to learn how to manage them. In this article, we’ll talk about conflict management with customers—what it is, which tactics you can use, and how to get better at it.

TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.

In our post announcing the Craft.io progress dashboard, we pointed out that this new tool makes it easy for product managers to visually analyze their progress on virtually any product-related metrics and categories: quarters, sprints, products, teams, objectives, etc. Users can also filter this data in any way they choose for even deeper insights – for example, to review how consistently a specific team has completed its tasks on time over several quarters.

News of Disney’s alleged Slack breach shows what can happen when organisations trust centralised communications platforms that don’t use end-to-end encryption; if an attacker gets inside, they have access to everything. By contrast, in an end-to-end encrypted system, data is instead only accessible by specific cryptographically identified users and their devices. Hopefully the master storyteller can help organisations learn that relying on popular but insecure platforms is a catastrophic risk.

The July 2024 release of OneDesk is live. The following new features and enhancements are now available.

As we strive to be more productive at work, being focused on what is actually important may make all the difference. At Time Doctor, we are thrilled to announce significant updates to our Email Notifications feature. These changes empower both managers and teams by giving deeper insights and increased efficiency in task and project management, by tailoring what you receive in your inbox to focus sharply on the information you need.

The need for effective remote work management software has never been higher, with more and more remote workers. These tools will help manage remote teams and ensure remote employee activity is monitored effectively for enhanced productivity and security. The all-inclusive guide will discuss the leading remote work management software in 2024 regarding features, benefits, and how they improve workforce management. Research shows that 60% of companies with remote workers use employee monitoring software.

Ready to make managing internal comms more efficient? To reduce the time you spend chasing deadlines, tracking content types, and keeping stakeholders informed and aligned? To streamline your workflow — from strategic content planning through multichannel publication? Learn how to create an editorial calendar. You’ll be glad you did.

“Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” Paul J. Meyer, the author, rightly said this. Productivity techniques are ways to improvise and revive your professional creativity and ingeniousness. In the world of work, where the morning starts with Slack or Skype and the day ends with a Zoom call, getting distracted is common.

Unlock the secrets to supercharging focus and crushing workplace distractions. Dive into transformative strategies that turbocharge productivity!