Workplace culture has become even more essential for cohesion and collaboration in recent years. It has also become harder to grasp. Remote and hybrid work models remove some of the physical rituals and reminders that influence employees’ connection to culture. For employees, this means culture is more personal. For leaders, it means embracing new approaches to guide and shape culture. Ultimately, it means our understanding of what workplace culture is and why it’s important have evolved.

Unified Communications (UC) is revolutionizing how projects are managed in our ever-globalizing world. Can you imagine how hard it can be to coordinate a project team spread across various time zones? Traditional communication methods could bog things down, and create snarls that no project manager ever wants to deal with. This is where UC comes in — transforming what could be a chaotic mess into a finely-tuned interactions that are effective.

Businesses today cannot afford to lag in response times or fumble with clunky support processes. That's where the magic of simplified ticket management comes into play. Enter TeamSupport: a game-changing support ticket system that is revolutionizing the way support agents interact with customers, emphasizing ease of use, personalized support, and operational efficiency.

Artificial intelligence (AI) has taken the workplace by storm, automating mundane tasks, parsing through big data in seconds, and streamlining countless processes — opening up an endless world of productive possibilities. So with AI in the mix, what does the future hold for the employee experience?

We are excited to announce a ground-breaking collaboration between Element and BigBlueButton, marking a significant step forward in the realm of virtual classroom technology in the education sector. This partnership signifies our joint commitment to revolutionising online communication and collaboration, and we are ecstatic about the possibilities that lie ahead.

For many industries, office attendance and office occupancy aren’t the same thing; for example, due to the pandemic, many companies discovered that remote work can provide flexibility, increase employee satisfaction, improve work-life balance, and boost workers’ well-being (among other benefits).

When we're talking about government messaging apps, what are we talking about? Messaging has become a popular mode of communication because of the desire for ease, real-time conversations, and access from anywhere, at any time. In fact, Gartner's 2022 Channel Benchmark and other research studies show that instant messaging platforms have surpassed email as the primary mode of internal workplace communication.

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. This industry is full of complex machinery and detailed processes. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.

When it comes to support, every second counts. The constant barrage of support tickets can often feel like a relentless wave, threatening to overwhelm even the most seasoned support teams. Amid this tumultuous sea of demands, the siren song of automation calls out – promising a haven of efficiency and tranquility. TeamSupport, with its cutting-edge automation features, emerges as the guiding light for software support teams navigating these treacherous waters.