Teams | Collaboration | Customer Service | Project Management

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Unmanaged business goals don't work. Here's what does.

Many large companies struggle to achieve their strategic goals due to implementation challenges. Learn five common goal management obstacles and solutions, including ways to enable better visibility, flexibility, accountability and resource allocation. Designing goals is a routine part of planning in every enterprise organization. In theory this should be simple—you set goals, make a plan to achieve them, and adjust as needed. The reality turns out to be much different.

Information Management for the Manufacturing Sector

From small machine shops to large fabrication facilities, manufacturing businesses depend on effective information management. Manufacturing information management systems offer such businesses real-time insights into the status of production. Making information available at the right time and in the right context saves knowledge workers' time. Additionally, information management systems can help improve document security.

Smart Productivity Tracking Strategies to Supercharge Your Business

Maximizing productivity is no longer a suggestion – it’s a must. But traditional methods like manual timesheets and guesswork often fall short. This is where smart productivity tracking comes in. This comprehensive guide equips you with the strategies and tools to implement a productivity tracking system that empowers your managers, teams, and ultimately, your entire business.

How to Integrate Shopify & Zendesk for real-time reporting

If you're an ecommerce business who also uses Zendesk to manage your customer support function, then you may have thought about different ways you can integrate the two platforms. And you wouldn’t be alone. The more ways you can find to integrate and streamline these two platforms, the more time you are going to save as a business. In this article we explore how you can build real-time KPI dashboards that display data from Shopify and Zendesk, so you can stay on top of your customer experience.

The growing demand for moral leadership in today's business world

In an era marked by rapid transformations in workplace dynamics, there is a resonant and clear call from employees for moral leadership from the highest levels of management. The growing demand for leaders who prioritize principles, values, and collective well-being above personal gains represents a significant paradigm shift in expectations from CEOs and managers, far beyond a transient trend.

Ville Somppi of M-Files on Artificial Intelligence, Knowledge Work, and Structured vs. Unstructured Data

Artificial intelligence (AI) is transforming knowledge work every day as every new innovation evolves faster and faster. We sat down with Ville Somppi, Vice President of Industry Solutions at M-Files, to chat about these changes, what they mean for the future of knowledge workers, and whether (or how) AI will help organizations bridge the gap between structured and unstructured data.

The Must-Have Forecast Model to Grow Your Agency w/ Garrett Mehrguth

Today he runs an agency doing $25MM in ARR with around 150 employees. But–as the story usually goes–this success didn’t come overnight & started with much more humble beginnings. From not getting paid by one of his first clients to gaining traction with small monthly retainers on Fiverr to now running a successful performance marketing agency for SaaS companies, Garrett Mehrguth, CEO of Directive, has learned a forecasting model that’s allowed him to scale his agency well beyond those humble beginnings.

A Primer for Knowledge Work Automation

Generative artificial intelligence (AI) applications like ChatGPT are dominating the news, and knowledge workers—professionals who use information, creativity, and critical thinking skills—are paying close attention. Knowledge work categories include creatives (writers and artists), intellectuals (professors and economists), and experts (architects and computer engineers). Anyone interested in generative AI can try to predict the impact of this new technology.

Document Management Integrates Text and Email with Ease

The workplace landscape has changed. Working smarter is essential to work-life balance. Efficient processes and procedures must meet the needs of knowledge workers since they prefer to use their time on revenue-generating strategies. With this goal in mind, implementing automated workflows and document management systems is integral.