You’ve got a new team member! They’re a hard worker who doesn’t mind doing repetitive grunt work, a great sounding board for ideas, a brainstorm buddy, a lightning-fast writer of blogs and social posts, and a smart editor. And they’re an AI. That's right, the Teamwork.com AI assistant is here to help you do better, more creative work for your clients at the press of a button. Fewer redundancies, less manual labor, higher quality writing.

The integration of artificial intelligence in the service desk has become a game-changer, revolutionizing the way organizations handle customer support and IT Service Management (ITSM). In this sense, AI service desk solutions offer a range of benefits, from improved efficiency and cost savings to enhanced customer satisfaction. So, to help you harness the power of AI in your service desk, in this article we'll discuss practical ideas and strategies to implement the technology effectively.

Discover the transformative impact of Insightful on BPO operations. Explore AI integration, PC monitoring software, and key trends reshaping the industry. Learn about cloud adoption, remote work expansion, and sustainability initiatives, and how Insightful empowers BPOs.

Jack Welch wasn’t a banker. So what can Jack Welch — as successful as he was at GE — teach us about project management in banking? Plenty. Project management in banking has its fair share of complexities and challenges other industries don’t share — and we’ll get into those in this post. But even though the specifics can vary quite a bit, the core or soul of good project management is built on the same principles no matter the industry or context.

Meet Kymera Systems – a company based in Alberta, Canada, specializing in a wide range of custom software development for industrial applications. Their solutions range from easy-to-understand products like billing systems to far more intricate things like custom communication between assembly lines, ERPs, and robots. When it comes to collecting payments for their projects, Kymera has been using Stripe for over four years.

Finding the right agency time tracking tool is crucial for maintaining productivity and profitability. But, with so many options available, it can be a bit overwhelming to evaluate what tool fits your agency’s specific tracking and reporting needs. So, in this guide, we’ll explore some of the best time tracking tools for digital, marketing, creative, and media agencies.

Workforce optimization software plays a crucial role in helping businesses streamline their operations and maximize productivity. With a wide range of options available in the market, it can be overwhelming to choose the right software for your organization. In this article, we will explore the top 10 workforce optimization software options for 2024. Each of these software solutions offers unique features and benefits that can enhance your workforce management processes.

In today's digital age, secure instant messaging and collaboration are paramount for businesses seeking to maintain efficiency and safeguard sensitive information. The integration of cloud services has been a game-changer in this domain, offering scalable, flexible solutions that meet the growing demands of global teams. This article delves into cloud services' critical role in enhancing communication security and collaboration associated with cloud adoption.

If you calculated the cost of lost business, customer churn, and wasted employee time from inefficient processes, what would you find? Every time you add new staff or technology to your business, your processes and workflows evolve. I’ve seen first-hand how these micro-changes add steps and complexity to your work — until you’ve inadvertently created a monster of frustrating and expensive inefficiencies.