Teams | Collaboration | Customer Service | Project Management

%term

Apploye

In-House vs. Outsourcing: A Comprehensive Guide to Choose the Right Strategy

Jul 3, 2024 By Apploye In Apploye
Are you one of those who feel indecisiveness about in-house vs outsourcing: what to choose? One of the most crucial decisions that you are about to make is how to manage projects and processes effectively. Will it be by using the talents available within the boundaries of your staffing or by outsourcing to utilize the talents found all over the world? Well, it takes a lot of work to decide fast.
Read Post

Matthew Peng: How to find the right tool for the job

Jul 3, 2024 By Scoro In Scoro
Some platforms for niche use cases don’t require much consideration – you can try, and if it doesn’t work as intended, you can move onto something else. Other platforms, particularly those that are linked to your client services and business finances, require careful consideration. How do you ensure you’re making the right decision? In this episode, we discuss why growing and maturing agencies looking to scale make the transition from disjointed tools to professional services automation (PSA) platforms.
View Video
miro

How I do it in Miro: Product design with Dataiku's director of UX, Thibaut Dupré

Jul 3, 2024 By Stephanie Dilley In Miro
Design workshops help UX teams foster a user-centric mindset as they align and iterate on a design that meets the needs of their users. These workshops require the ability to not only collaborate, but also visualize ideas in a way that can be consumed by development teams actually building the product. Yet not all design tools were created equal. Some tools promote collaboration but don’t allow wireframing, while others are excellent design tools but make it hard for teams to work together.
Read Post
exoprise

Teams V2 Synthetics and Real-User Monitoring Support

Jul 2, 2024 By Alex Tsukernik In Exoprise
With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore the changes that Teams 2.0 brought about. Today we will look into the new features and architecture of Teams 2.0 as well as provide insight into the changes and improvements to the CloudReady Teams Messaging and Teams AV sensors.
Read Post
rocket.chat

Rocket.Chat AI: Empowering you with data sovereignty and accuracy

Jul 2, 2024 By Pavithra Sudhakar In Rocket.Chat
We live in an era of artificial intelligence, and its benefits are undeniable. However, it is critical to ensure organizations can trust what AI has to offer and reduce risks, especially in government, defense, and critical infrastructure. The European Union AI Act and the Biden Administration’s AI Bill of Rights are a testament to this. At Rocket.Chat, security isn’t an afterthought; it’s an integral part of our original blueprint.
Read Post
CurrentWare

What is User Activity Monitoring (UAM)?

Jul 2, 2024 By Dale Strickland In CurrentWare
In our ever-evolving cybersecurity landscape organizations must keep a watchful eye on user activity to ensure critical assets are protected against a potential insider threat. This practice, known as user activity monitoring (UAM), involves tracking and recording what users do on devices, networks, and applications. UAM serves a dual purpose: Improving security and understanding end-user behavior.
Read Post
flowace

BPO vs KPO: 10 Differences That You Must Know

Jul 2, 2024 By Varun Kodnani In Flowace
BPO vs KPO: Outsourcing business services is a well-established technique among many established corporations. Often, small businesses don’t have enough resources to build an in-house team. They opt for outsourcing, be it knowledge process outsourcing (KPO), which involves delegating high-level tasks demanding specialized expertise or problem-solving to external organizations, or BPO call centers, which manage client queries.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.