7 sneaky ways friction is making your work life harder
Huggy Rao, co-author of The Friction Project, on the practices and processes that may be holding you back.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI
Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. But you can speed this up with Generative AI. The Ticket Summarization feature can create a brief ticket summary with the incident's main activity. This can shorten the time it takes to onboard someone new to a complex ongoing incident by up to 90% (from 10 minutes to less than 1 minute), based on internal testing.
InvGate AI Hub: New Artificial Intelligence Capabilities For IT Teams
GenerativeAI and multimodal models are changing how we relate to technology – and now they will also change your IT service offering! The InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams. At its heart is our commitment to build tools IT teams use to enable every other team in the company. Generally speaking, the AI Hub has some clear advantages.
Maximizing Productivity: Tap into the Deep Focus of Remote Workers
Want to know how time tracking employee software can create the perfect remote work setting? Uncover the perks of running a focused remote team and learn to streamline operations, boost productivity, and create a culture of accountability and transparency.
What is Double Time Pay & How to Calculate it?
As business leaders, you must understand the pivotal role of compensation policies in fostering employee morale, work performance, and overall satisfaction within the company. In today’s business management approach, fair compensation for employees’ extra time and effort is a prominent aspect that continuously demands attention. Especially, during peak work times when employers ask their employees to work beyond regular hours.
Answer Bot Behind Login
This video explains how your customers can see the KB articles only if they can login to the Support Hub.
How to conduct an exit interview: Template and examples
An exit interview is a conversation between a company and an employee who chooses to leave the company. When you create a safe environment for team members to give honest feedback, you’ll gain insight into how your company can improve. Learn how to perform an exit interview effectively so you can make the most of the experience. When a team member leaves your company for a new role, there’s an opportunity to learn why.
Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI
Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.
How to deliver and receive constructive criticism
Getting feedback can be intimidating, but avoiding it only makes things worse.
AI And Knowledge Management: Turn Ticket Resolutions Into Articles
An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.