Teams | Collaboration | Customer Service | Project Management

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Meeting Management Applications: Boost Your Meetings in 2024

Attention, all busy bees! Are you tired of endless, mind-numbing meetings that drain your energy and make you question the meaning of your existence? Well, fret no more, because we have the antidote to those meeting blues! Picture this: instead of sitting through endless hours of unproductive discussions, you could be breezing through meetings with ease.

6 tips for managing Customer Support remotely

If you manage a Contact Center and work fully remote or hybrid, then you will have already learned that the typical setup of an in-person Contact Center just won’t cut it anymore. The biggest challenge facing most remote teams is communication, you don’t have everyone in the same room or even on the same time zone. When it comes to managing, motivating and monitoring a distributed Customer Support team, adopting a remote-first approach to communication is crucial.

Project management software and tools: Your best picks for 2023

Project management software connects teams, enabling everyone in the organization to prioritize the work that matters most. Software that fosters this type of high-level collaboration is essential for most companies. But at a glance, many of the tools organizations use have seemingly similar features. Use our guide to narrow down your choices and understand which tools are best for different types of companies. If you manage work, you’re a project manager. But that wasn’t always the case.

Unlocking Productivity through Employee Autonomy

Employee autonomy, the practice of granting employees the freedom and independence to make decisions and take ownership of their work, has gained significant attention in modern workplaces. Understanding the concept of employee autonomy is the first step in unlocking productivity and creating a more empowered workforce.

Monitoring and Diagnosing AVD

In this overview video, we'll be walking you through monitoring and diagnosing Azure Virtual Desktop utilizing CloudReady Synthetics and Service Watch. With a large number of organizations moving towards virtual desktops for end users, it is critical to have the right monitoring in place. Performance issues and outages can greatly impact the end user productivity and cause frustration due to a poor user experience.

A Guide to Employee Privacy in the Age of Remote Work: Balancing Security with Trust

Learn how to use Insightful's features to monitor your remote team effectively while respecting employee privacy. Explore our guide for maintaining the perfect balance between security and privacy, and experience how Insightful can transform your remote work management.