Teams | Collaboration | Customer Service | Project Management

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Zoom workplace AI revolutionizes team collaboration

With the launch of its AI-powered platform, Zoom Workplace, Zoom Video Communications has made a significant advancement in the rapidly changing field of digital workspaces. Together with updates to the AI Companion, this platform seeks to transform teamwork through increased output, smoother connections, and more flexible work arrangements. Here’s a closer look at how Zoom is changing the way people collaborate in contemporary offices.

Empowering Customers: The Value of Self-Service Support in Manufacturing

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.

The crucial link between employee engagement and retention

To improve things in the modern business environment, it’s important to understand what motivates and keeps employees. Companies can’t say enough about how important it is to have employees who are driven and dedicated to the business’s success, especially when it comes to new ideas and competition. This blog post discusses why employee engagement is important, how it affects retention, and gives businesses useful tips for making their staff loyal and helpful.

Organizational Change Management: A Guide for Modern Leaders

As a modern leader, you understand the importance of managing change within your organization to drive growth and success. In this article, we will explore the change management process and provide valuable insights to help you navigate through it effectively. So, whether you are a seasoned leader or new to managing change, this guide has something for you. Let’s dive in and discover how you can successfully manage change within your organization!

Digital Sovereignty: Wire and Schwarz Group announce partnership

Wire and the Schwarz Group today proclaim a strategic partnership to advance secure communication and data sovereignty in Germany and Europe. The partnership was announced at the Cybersecurity Conference by Schwarz in Heilbronn. The strategic partnership has three key points: Wire secures the digital communications of governments and companies in the areas of critical infrastructure, energy, and telecommunications worldwide.

The evolution of work: Embracing remote work in digital agencies

The job landscape is changing significantly, especially in digital firms. It’s not as sudden as some may believe that the trend toward remote work, which gained significant traction in 2020, is happening. According to data from the ONS cited by Quotezone, just 4.7% of UK employees worked from home prior to the pandemic. By 2023, that number had skyrocketed to 44%, with 16% of these workers doing so permanently.

3 Keys to Capacity Management (& How to Talk About Them) w/ Amber Kemmis

How can you balance your agency’s workload in a way that benefits both the productivity and health of your team? Amber Kemmis, COO of Instrumental Group and Remote Culture Advisor at CULTURISH, joins the podcast to talk about the key components of capacity management for agencies of all sizes: revenue management, time estimates, and individual capacity assessments. Drawing on her experience within multiple agencies of different sizes, she shares a unique approach to leveraging all three of these data points when analyzing your team’s capacity within the agency.

30-60-90 day plan for new hires (template and examples)

A 30-60-90 day plan outlines the first 90 days of a new team member’s employment and familiarizes them with company policies, teamwork, and goals. This action plan helps your team members check off essential items as they adjust to their new work environment. In this piece, we’ll outline the key components of a 30-60-90 day plan and explain why having one is beneficial.