Teams | Collaboration | Customer Service | Project Management

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Delivering Customer Support

In the world of youth activity centers, keeping kids engaged and active is paramount. Jackrabbit Technologies, a leader in management software for youth activity centers, has dedicated itself to this mission by ensuring their client support is unparalleled. In this blog post, let’s delve into how Jackrabbit, with a 100% remote workforce spread across several states and even Canada, managed to elevate its customer support from ordinary to extraordinary.

Bring your customer story to life with 3D journey mapping

Whether you’re an executive who just expanded your team or a designer embarking on a new project, change—while it can be exciting—is hard. One of its biggest hurdles is aligning multiple stakeholders on evolving goals, messaging, and strategy, a challenge so formidable that it often halts change right in its tracks.

Introducing InvGate Service Desk's Virtual Agent For Microsoft Teams

Our integration with Microsoft Teams has reached a whole new level of proficiency. We’re pleased to introduce you to the InvGate Service Desk Virtual Agent for Microsoft Teams! It’s no news that you could already expand your support communication channels by integrating your service desk instance with Teams. Now, we’re adding new capabilities that leverage the possibilities Artificial Intelligence unlocks for IT Service Management to further improve the overall user experience.

Cybersecurity in B2B Tech: Safeguarding Communication Channels

B2B tech companies often handle sensitive and highly confidential information such as financial data, patents, copyrights, proprietary information, and trademarks. This information can be incredibly valuable to competitors and other malicious actors. Cybercriminals can commit fraud, account takeovers, social engineering, or industry espionage with stolen information from B2B tech communication channels. Cyberattacks on B2B companies are increasing every year, and many of them are financially motivated.

6 ways organizational charts improve company communication

An organizational chart (often called an “org chart” for short) is a visual representation of your company’s structure, including its hierarchy and how departments are connected. In most cases, this diagram is relegated to the company intranet or a random folder. And while you might dust it off for the occasional presentation or update it when you remember, it’s typically viewed as a piece of stagnant documentation as opposed to what it could be: a beneficial resource.

Top 10 Best Payroll Software in India 2024

Are you looking for the best payroll software in India? Then you are in the right place. Due to the simple working environments and less hustle-bustle, calculating salaries and other employee incentives was also easy. However, using payroll tools is the need of the hour in today’s advanced and fast-paced era. In today’s post, we will run you through the A to Z on the 10 best payroll tools. We will also help you choose the best-fit payroll software solution for your business.

Try the Zettelkasten method to manage information overload

All day, every day, we’re inundated with ideas: facts, figures, notions, new books, new shows, health tips, dad jokes. They’re born from the article we skimmed while sipping our morning coffee; the podcast episode we listened to at the gym; the nugget of wisdom we pulled from a fortune cookie.