Teams | Collaboration | Customer Service | Project Management

A $50K client is not always more profitable than a $30K client. Revenue tells you what a client pays you. It says nothing about what it costs you to serve that client. Every engagement pulls time from your firm in ways the invoice never shows. Delivery work. Client management. Rework. Internal coordination. Waiting. Add all of that together to find the true cost of a client.

Which back-office process should a BPO hand to an AI agent first? Start with the work every client shares, and prove the savings with measured data.

There’s a particular kind of satisfaction in finding software you’ve wanted for months at a lower price. You’ve checked the features. You can already think of three ways your team would use it. Then the Black Friday offer appears, and the purchase suddenly feels much easier to justify. We get it. We love good deals too. Sometimes, the timing is just right.

Turn Phone Alerts Into Measurable Security Outcomes Detect phone use around sensitive screens, alert managers in real time and keep an audit trail your team can measure against. A BPO team handles customer financial records on screen all day. To reduce the risk of that data being photographed, its security team rolls out Mobile Phone Detection to flag phone use during restricted work. Three months later, leadership asks two questions. Is the organization actually reducing security risk?

Workforce management software helps businesses plan employee schedules, track working hours, record attendance, manage time off, and review work-hour data in one place. It also turns this data into reports that help managers spot staff shortages, track attendance, control labor costs, and plan work more effectively. Some workforce management systems, especially those used in retail and contact centers, also forecast how many workers a business will need at different times.

The Atlassian Marketplace has surpassed $7B in lifetime sales, and while that alone is a milestone worth celebrating, the pace behind it may be even more exciting. The most recent $1 billion was transacted in just nine months, the fastest billion in Marketplace history. Nearly half of all lifetime Marketplace sales happened in the last three years. Those numbers reflect something bigger than just a storefront.