Teams | Collaboration | Customer Service | Project Management

%term

Zendesk experts dive into what's next with AI | Conversations with Zendesk podcast

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.

Steering Committee: Role, Responsibilities, and Best Practices

Every business understands the importance of staying on track in any endeavor — may it be creating a new IT system or launching a new product. To ensure that such projects deliver the intended results, having a steering committee is a good solution. Usually comprised of key stakeholders and experts, this committee acts as a guiding hand in project management and risk mitigation.

How AI-powered tools can improve enterprise security

Developments in Generative Artificial Intelligence (GenAI) have had a huge impact on content creation, innovation, and collaboration. Everything from creating text, images, and videos, to sorting unstructured information, and generating or analyzing software code are easy to accomplish with the help of GenAI. But what can GenAI do when it comes to security?

The Importance of Document Automation

When you envision “automation,” what comes to mind? For many people, it's images of large automotive assembly lines. Deploying robotic arms and other modern marvels, these manufacturing facilities are monuments to the power of automation. However, the real automation revolution today happens outside the manufacturing floor. In offices around the world, automation software is transforming knowledge work—particularly solutions that incorporate artificial intelligence (AI).

The evolution of work: Embracing remote work in digital agencies

The job landscape is changing significantly, especially in digital firms. It’s not as sudden as some may believe that the trend toward remote work, which gained significant traction in 2020, is happening. According to data from the ONS cited by Quotezone, just 4.7% of UK employees worked from home prior to the pandemic. By 2023, that number had skyrocketed to 44%, with 16% of these workers doing so permanently.

Freelancers Time Management Software | Workstatus

Employee work patterns can be tricky to manage due to inconsistent reporting, difficulties in monitoring off-site work, and the need to balance flexibility with accountability. Enter Workstatus, a solution designed to address these challenges and improve overall efficiency and performance while promoting transparency.

20 defining characteristics of high-potential employees

Finding and developing high-potential employees (HiPos) has become critical for businesses hoping to maintain growth and competitiveness in the fast-paced world of modern business. In addition to being top achievers, high-potential employees are those who possess the skills, drive, and dedication necessary to succeed in leadership roles within a business.

Artificial Intelligence and the Future of Data and Analytics

In today's digital era, businesses are swimming in a sea of data. Understanding and harnessing the power of advanced analytics, data, collective intelligence, and artificial intelligence (AI) is crucial. Developing a strong data and analytics strategy is essential for organizations looking to use information effectively.

Integrating Miro with Video Chat Apps: Enhance Your Teams Meetings

Revolutionize your online meetings with Miro's seamless integration into video chat applications like Zoom and Microsoft Teams. This video provides a step-by-step guide on how to use Miro effectively during virtual meetings, making your collaborations more interactive and productive. Ideal for remote teams, educators, and anyone looking to add a dynamic visual element to their video conferences.