Teams | Collaboration | Customer Service | Project Management

How to build the customer support your consumers actually want | Conversations with Zendesk podcast

🌎 On this episode, we’re joined by Brad Harris, Global Customer Support Director of Bitly, to discuss Bitly's innovative approach to customer support. Brad details his experiences and strategies, shedding light on the integration of AI and technology in support operations.

What is Employee Analytics? Learn Key Metrics, Importance, and Tracking Methods

Every organization wants to perform its best to survive and surpass the competition in this fast-paced world. It cannot walk by itself, it cannot run by itself, it cannot fall by itself, it cannot rise by itself, nor it can reach anywhere by itself! Put simply, every organization relies on its workforce to aim and fulfill its goals. This implies that a business’s performance is directly related to that of its employees!

Why Workstyle Analytics is an Absolute Must for Managing Remote Teams (& What Tools To Use)

Explore the world of workstyle analytics and discover how it revolutionizes remote team management. From boosting productivity to enhancing collaboration, uncover the benefits of cutting-edge remote employee time tracking software tailored for modern work environments.

Innovate or Stagnate: Skyrocket Your BPO Efficiency with Strategic Synergy

Discover strategic synergy in BPO operations and Insightful's role in enhancing efficiency. Explore the challenges, solutions, and transformative impact of aligning goals, processes, and resources in the dynamic world of Business Process Outsourcing.

Tech Solutions Reshaping the Roofing Industry in 2024: Innovations and Efficiency Gains

The landscape of the roofing industry is undergoing a remarkable transformation, driven by a commitment to efficiency and sustainability. This evolution is marked by the adoption of groundbreaking innovations, including self-healing materials and advanced digital tools, heralding a new era for smarter and more resilient roofing solutions. Contractors now leverage sophisticated technologies, such as drones for aerial inspections and 3D modeling for unparalleled precision in measurements.

Navigating Workplace Rules: Insight intoDisciplinary Infractions and What TheyMean for Employees

Disciplinary actions in the workplace refer to measures taken by employers to address employee behaviors or performance issues that violate company policies or standards. These actions are designed to correct and prevent undesirable conduct, ensuring a productive and safe work environment. The process is not merely punitive; it also serves an educational purpose, aiming to guide employees back to acceptable standards of conduct.

Effective Monitoring for VPN Gateways

As the use of VPNs (Virtual Private Networks) becomes increasingly prevalent, ensuring their efficient, speedy, and reliable performance is crucial. Synthetic monitoring allows organizations to create simulated scenarios to evaluate and measure VPN performance, enabling them to optimize user experience and troubleshoot any issues that may arise. Exoprise provides a suite of products which work together for highly effective VPN performance gains.

Tailor forms to your clients-and get more accurate results-with Conditional Logic

If you're doing any sort of client work, chances are you know the pains of onboarding new clients. There may even be times when you've sent them one of those generic questionnaires that asks about everything under the sun. Bored, the client loses interest, filling out the form with the most perfunctory answers so they can get through it ASAP. Ask yourself: is anyone happy about this? Enter Conditional Logic, a revolution in form creation that adjusts in real time based on your clients' answers.

The basics of burn-up charts: What they are and how to make them

Burn-up charts are just one tool in the project manager’s toolbox — but these humble charts can be impressively effective. They’re perfect for presenting a quick snapshot of project progress, as well as showing progress over time or the ways a project’s scope keeps shifting. The burn-up chart is well worth understanding and adding to your arsenal. So let’s take a look at what a burn-up chart actually is and how to make your own.