Teams | Collaboration | Customer Service | Project Management

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How to use dashboards to create data-driven legal teams

Is anyone not sold on the benefits of becoming more data-driven? Data brings a wealth of benefits, enabling a world where intuition, gut-feel and conjecture give way to hypotheses validated by concrete information. But even if data is the new oil, finding an effective way of extracting it is easier said than done – just like oil, it’s liable to spills, hard to refine and difficult to manage.

Onboarding Challenges IT Service Desk Face with New Agents

The IT Service Desk is a primary point of engagement between users and an IT organization. To put it in simple terms, it is the single point of contact between the service providers and users for day-to-day activities. Typically, a service desk manages service disruptions and service requests besides handling user communications or outages and planned changes to services.

How to use sales psychology to increase lead conversion rates

Sales is a mind game. You can’t expect to convert a lead into a customer if you don’t understand the motivations behind their purchasing decisions. Why? Because humans have innate psychological tendencies—cognitive biases—that affect their perspectives and decisions. If you want to convert more leads, you have to understand what motivates them and how to use that to your advantage. This article is a guide to doing just that.

Coding 'Customer for Life': A Peek at Product Engineering in Freshworks

Building a product is no easy task. Coming up with a new idea, hiring people to execute it, and being updated on customer trends can sometimes become a bit overwhelming. While every business tends to be customer-centric, some dreaded questions arise in our minds from time to time.

16 Call Center Time Management Tips That Really Work

Time management has been engrained in our brains since we were young. Even when we were in grade school, we had specific times every day when we completed certain tasks, whether it be reading time, math time, lunchtime, or even nap time. Well now it’s a little different, but still essentially the same. Even though we may not have nap time every day (though I’m sure many people wished we did!), we still have certain tasks that need to be completed every day.

How enterprise dev teams use GitLab and Mattermost ChatOps to accelerate development

There has never been more pressure on development teams to build software faster and more efficiently. The rise in popularity of DevOps has largely been the result of its promise to speed up dev cycles, increase agility, and help teams resolve issues more quickly. And while the availability and sophistication of DevOps tools have improved greatly in the last few years, simply choosing the latest and greatest tools is no guarantee of a smooth, problem-free development lifecycle.