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Secure communications landscape is now 'Established,' says Forrester

The new Secure Communications Solutions Landscape Q2 2024 (subscription required) report, from Forrester Research, categorises the secure communications marketplace as having progressed from ‘Emerging’ to now be identified as ‘Established.’ There are many milestones on any journey, but we feel this is a significant one.

UNICC selects Element for secure communications

United Nations International Computing Centre (UNICC) has selected Element as its secure communications platform, following a competitive tender process. UNICC is the largest strategic partner for digital solutions and cybersecurity within the United Nations system. It designs and deploys transformational digital tools and programmes to support over 90 partners in fulfilling their mandates.

Maximizing Productivity with the 2-2-3 Schedule

Are you feeling overwhelmed with work and trying to find a way to improve your productivity and work-life balance? The 2-2-3 schedule may be the answer you’re looking for! This unique schedule involves working two days, taking two days off, and then working three days in a row, allowing for a better balance between work and leisure. Not only does this schedule increase productivity, but it also helps to prevent burnout and enhances creativity.

Salesforce Brings Slack AI to All Paid Customers, Adds Recap to Deliver Daily Morning Digests

Slack strengthens its AI-powered platform as it continues rolling out native generative AI capabilities to users, including enhanced search, channel and thread summaries, and a new recap feature. Customers like Wayfair, Beyond Better Foods, and more depend on Slack AI to stay ahead of the workday and better surface and prioritise information.

7 Best Time & Billing Software For Professional Services

Time and billing software helps companies keep track of billable time spent on client work. Without it, companies have no data on time worked and can’t figure out actual billable hours—leading to lost revenue from missing billable time entries. In this article, we’ll take a look at some of the best time and billing software for agencies and consultancies.

Zendesk Relate 2024 keynote highlights: AI, CX, WFM, QA, and more

👉 Zendesk Relate 2024 keynote highlights ⚡️ Join CEO Tom Eggemeier, Senior Vice President of Solutions and Product Marketing Lisa Kant, and Senior Vice President of Product Management Paxton Cooper as they announce the launch of autonomous AI agents, workflow automation, agent copilot, Workforce Management and Quality Assurance capabilities — all powered by Zendesk AI.

10 essential factors for boosting employee retention

Keeping employees happy and productive is essential to the success of the office. It’s important to create an atmosphere where employees feel appreciated and inspired to stick around, not merely to cut down on turnover expenses. This blog post explores ten key factors that affect employee retention, such as possibilities for professional advancement, competitive pay, extensive benefits, and flexible work schedules.