Teams | Collaboration | Customer Service | Project Management

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The power of vulnerability in the AI era, featuring author Mike Robbins (podcast recap)

As artificial intelligence gains traction in the workplace, authentic human connections — including showing vulnerability — are more important than ever to build trust, foster effective collaboration, and inspire innovation.

Take Control of Your Time with Time Boxing

A staggering 40% of workers admit to feeling overwhelmed by their workload according to a recent study by Atlassian. If this sounds familiar, you’re not alone. But what if there was a time management technique that could not only boost your productivity but also free up valuable time for the things you enjoy? Enter time boxing, a powerful method that empowers you to take control of your schedule and achieve your goals.

Rocket.Chat included in the Secure Communications Solutions Landscape, Q2 2024 by Forrester

In a rapidly changing digital landscape where secure communication is critical, organizations constantly seek robust solutions to protect their sensitive data and ensure seamless collaboration. While cloud enterprise collaboration solutions provide convenience and a wide range of features for effective collaboration, they do not always provide sufficient controls. There is also a growing awareness of the risks posed by consumer-grade apps used for work-related communication.

What is Business Consulting? Starting A Consulting Business With Software & Workflow AI

Business consultants are leveraging software and workflow AI to radically elevate service delivery. ‍ According to a survey by Hinge Marketing, the top three reasons businesses hire consultants are to (70%) access specialized expertise, (52%) gain an outside perspective, and (44%) supplement internal resources.

7 Best Communication Apps for Retail Business

In the retail industry, seamless communication is the key to staying ahead of the competition and delivering exceptional customer service. That’s why communication apps in this industry are like lifesavers. If a retail business operates in different locations worldwide, employee communication apps transform how your team connects, collaborates, and conquers challenges.

Top 8 Ways to Make BPO Management Easy

Business process outsourcing, or BPO, plays a significant role in many companies. It is useful for everything, including handling customer service and back-office tasks. By sharing these tasks, businesses can focus on what they do best while taking advantage of the knowledge and speed of BPO providers. For BPO management, you need a planned method to ensure that employee performance and output are at their best.

Change and Release Management: Clarifying Key Roles

Change and release management are vital as they help keep business operations stable and boost productivity. These processes deal with changes and software updates in your company. They make sure things run smoothly by reducing disruptions and making deployments more efficient. Change management focuses on making and handling changes throughout the company. It deals with changes in the organization’s structure, culture, processes, tech, and people.