Teams | Collaboration | Customer Service | Project Management

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6 ways to develop adaptability in the workplace and embrace change

Workplace adaptability helps you react effectively to a variety of situations. In this article, we’ll cover six ways to develop your adaptability skills, including how to become a better problem solver, embrace change, keep an open mind, practice mindfulness, and push yourself out of your comfort zone. The workplace is an ever-changing, dynamic place. A campaign that works brilliantly one day totally flops the next. The colleague you’ve always relied on is suddenly out on leave.

Effective active listening: Examples, techniques & exercises

What if we told you listening wasn’t as simple as, well, just listening? In fact, different types of listening go beyond learning—you can also listen to improve your relationships, deepen your connections, and build trust. In this article, we’ll walk you through the different types of listening and show you how active listening can help you listen to understand—not just respond.

How to define roles and responsibilities for team success

It’s challenging to stick to a project plan without clearly defined roles and responsibilities. When you define team roles, you can help teammates collaborate and work through projects more efficiently. In this guide, we’ll explain how to establish roles and responsibilities and why doing so will benefit your team’s mission. You know that chaotic feeling of managing a project where roles and responsibilities are unclear?

How to Calculate And Reduce Attrition Rate ?

Employees leaving the organization isn’t considered a good sign as it disrupts work and costs money to hire new people. Calculating the attrition rate can help a business understand how many employees quit over time and how this can be improved. Once you know the number, you can find out why they’re leaving. Maybe the pay is low, there’s no room to grow, or the workplace culture is stressful. After finding the reasons, you can make the following changes to improve the attrition rate.

HR Service Management: How to Use Service Desk For HR Teams

Let’s imagine for a moment that you have no idea what HR Service Management is, and picture how many Human Resources departments used to operate just a few years ago. Even today, some HR teams rely on manual processes, like chasing down signatures from legal or making trips to the IT department for hardware requests. It’s clear that this isn’t the most efficient way to handle HR services within an organization. Fortunately, there’s a more streamlined and effective approach.

Zendesk custom objects data importer, dynamic filters, object triggers | Zendesk product spotlight

Zendesk custom objects data importer, dynamic filters, object triggers | Zendesk product spotlight Import data, apply dynamic filters, and set triggers based on custom objects. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Elevating Customer Support: Five Goals to Strive for in 2024

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Working from home vs office: some pros and cons

There are many pros and cons when it comes to working from home versus working in an office. Some people are more comfortable in an office setting, while others prefer to work from home. Recently more people have been facing the choice of working from home as opposed to working from their office. This article will explain some of the pros and cons of working from home and working from your office.

Why Should Call Centers Use Agent Monitoring Software?

Call centers are essential for many organizations since they assist and support clients. They respond to various inquiries, from bills and basic customer services to tech support and items. To deal with this, call centers often have strict ticket rules that ensure every customer problem is tracked, ranked, and quickly fixed. These rules help keep customer service organized, but they also show how important it is to have strong BPO management methods to keep an eye on things.

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight Track your team’s usage of GenAI tools with Zendesk’s new pre-built dashboard. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.