Teams | Collaboration | Customer Service | Project Management

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The Manager's Lifeline: Zen to Done's 10 Habits for Sanity and Success

Explore the 10 key habits of Zen to Done (ZTD) and how they address common managerial challenges. See how Insightful's workforce analytics complement ZTD, providing data-driven insights to optimize your productivity. Transform your approach to time management and task prioritization.

Top 10 AI Construction Software To Use In 2024

AI has transformed every industry’s operational landscape in one way or another. AI construction software helps enhance safety measures and refine design accuracy, making it a cornerstone of modern construction methodologies. Most construction professionals consider AI essential for improving project outcomes and operational effectiveness through AI construction site monitoring and AI project management.

Essential Toolkit: 10 Call Center Manager Skills for Success

Beyond their knowledge of payroll and inbound and outbound calls, call center managers need soft and hard work to improve team productivity and customer satisfaction. According to Forbes, leaders who are less inspiring and motivated make 47% of their direct reports consider quitting, and 93% of the time, they are rated in the bottom 10% of productivity. A competent manager should be able to handle challenging calls, handle complaints, and provide excellent customer service.

The Essential Guide to Creating a Service Catalog

Imagine a place where every employee can find accurate answers to their IT questions and requests — a centralized hub where every service offered by the IT department is organized, described, and well-explained. This utopia within the IT Service Management (ITSM) world is known as the service catalog, and we're here to guide you in building one that is both effective and easy to navigate.

How to Improve the Overall Productivity Time of an Organization?

Are you pondering over productivity time and how to manage it in your organization? Let us take an example of a smooth team working in the organization. The features are as follows: Imagine a machine with many gears. Each gear must fit well with the others to make the machine work smoothly. Similarly, each team member must work well with the others to help the team succeed.

11 Essential Collaboration Skills for Effective Teamwork

There’s no doubt, nothing in today’s work environment is ordinary. It’s a fast-paced, interconnected, and hybrid workplace. That’s why collaboration is the recipe for a successful team. Effective teamwork is the cornerstone of high-performing organizations. It allows them to innovate, adapt, and achieve their goals. But what does it take to build a genuinely collaborative team?

Microsoft Teams vs Zoom: The 8 key differences

Microsoft Teams and Zoom are two of the top video conferencing tools we have today. They help organizations communicate and collaborate from anywhere at any time, ensuring a seamless, uninterrupted workflow. And as companies keep transitioning into hybrid or remote work, it’s only natural that the demand for tools like Microsoft Teams and Zoom continues to grow. But which app is best for your business?